Laurie Junio

Delivered quality support for physician, fostering effective patient care team collaboration. Handled referrals, authorizations, and medication refills to ensure seamless operations. Roomed patients while accurately collecting vital signs and relevant screening information. Executed orders for EKGs and immunizations efficiently based on physician directives. Coordinated appointment scheduling and generated necessary orders in a timely manner. Compiled post-visit summaries to facilitate continuity of care among team members.

Conducted patient check-ins while collecting copays systematically. Optimized appointment scheduling for improved patient management. Utilized multi-line phone system for effective communication with patients. Addressed multiple walk-in patients each day with professionalism. Verified insurance details to support billing accuracy. Ensured correct data entry into patient charts, enhancing record integrity.

• Coordinated network operations to ensure seamless communication across hospital departments.
• Assisted in troubleshooting network issues, enhancing system reliability and performance.
• Monitored network performance metrics, identifying areas for optimization.
• Collaborated with IT teams on software updates and hardware installations to maintain infrastructure integrity.

• Mentored junior staff to promote professional growth and adherence to patient management best practices.
• Trained new team members on company procedures and safety requirements for compliance.
• Cultivated a positive work environment through teamwork, open communication, and employee recognition initiatives.
• Demonstrated commitment to excellence and professionalism as a role model for the team.
• Coached team members in essential job techniques to enhance performance.
• Regularly evaluated employee skills and provided targeted training for skill enhancement.

• Managed patient check-in and scheduling using electronic health record systems.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Processed insurance verification and patient registration efficiently, ensuring accuracy of information.
• Maintained organized patient records and confidential information in compliance with HIPAA regulations.
• Trained new staff on office procedures and electronic systems to ensure smooth operations.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.