LAURIE KALETA
Sparta,NJ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
26
26
years of professional experience
Work History
Healthcare Consultant | Medical Communications Account Manager
Various Medical Education Agencies
05.2021 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Senior Account Director (Freelance)
Ogilvy Health
05.2020 - 02.2021
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.Increased client satisfaction by effectively managing accounts and promptly addressing concerns.
- Contributed significantly towards achieving company-wide objectives by consistently surpassing individual sales and performance targets.Qualified client needs to ensure a clear understanding of the goals and objectives of a project
- Ensured compliance guidelines are met and HCP reporting/tracking is reported accordingly
- Defined and developed educational/promotional programs that are in line with the brand/product core strategic objectives
- Executed projects and services as per the contractual agreement; provide client with frequent status updates on progress.
- Negotiated favorable contract terms with vendors, securing competitive pricing and advantageous payment schedules.
- Played an instrumental role in winning major new business pitches through persuasive presentations and thorough research on prospective clients'' industries.
Account Manager
Westfield Group USA
03.2018 - 05.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.A proven record in maintaining successful client relationships
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Responsible for account growth and client satisfaction
- Developed, managed, and directed all aspects of various medical education projects
- Ensured slide presentations contained key messaging, adhered to branding guidelines, and were approved by Medical Legal, and Regulatory (VEEVA).
Account Manager
Parexel International
02.2015 - 03.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.Developed and managed client relationships for assigned accounts
- Actively prospect and leverage account growth, evaluate new opportunities, identify new clients, and contribute to new business awards (NBA) targets
- Created detailed business plans and sales strategies for each account.
Senior Account Director
L and M Healthcare Communications
01.2013 - 02.2015
- Increased client satisfaction by effectively managing accounts and promptly addressing concerns.
- Contributed significantly towards achieving company-wide objectives by consistently surpassing individual sales and performance targets.Experienced and accomplished in business development and account management with a record of achievement in the growth of key accounts
- Partnered with brand team to finalize brand plan, including development of strategic objectives and core messages.
Account Director
Veraxis Health Communications
01.2010 - 01.2013
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.Accomplished in client and program management across a variety of industry events
- Managed project development from initiation to closure on various medical and commercial initiatives.
Account Director
Health Learning Systems, a CommonHealth Company | Ogilvy Health
10.2006 - 01.2010
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
Account Manager
SynerMed Communications
07.2004 - 10.2006
Manager, Speakers Bureau
Integrated Communications Corporation
03.1998 - 07.2004
Education
Marketing -
William Paterson University
Wayne, NJSkills
Customer Relationship Management (CRM)
Team Leadership
Staff Management
Strategic Planning
Operations Management
Project Management
Workforce Management
Product Management
Business Development
Time Management
Verbal and written communication
Complex Problem-Solving
Timeline
Healthcare Consultant | Medical Communications Account Manager
Various Medical Education Agencies
05.2021 - 08.2024
Senior Account Director (Freelance)
Ogilvy Health
05.2020 - 02.2021
Account Manager
Westfield Group USA
03.2018 - 05.2020
Account Manager
Parexel International
02.2015 - 03.2018
Senior Account Director
L and M Healthcare Communications
01.2013 - 02.2015
Account Director
Veraxis Health Communications
01.2010 - 01.2013
Account Director
Health Learning Systems, a CommonHealth Company | Ogilvy Health
10.2006 - 01.2010
Account Manager
SynerMed Communications
07.2004 - 10.2006
Manager, Speakers Bureau
Integrated Communications Corporation
03.1998 - 07.2004
Marketing -
William Paterson University
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