Laurie Kelech
Florence,AZ
Summary
Proven leader in enhancing store and golf shop operations, I significantly improved customer satisfaction and streamlined inventory control at SunBird Golf Club and other past positions.. Expert in promotional event support and maintaining store appearance, my proactive mindset and team player mentality have fostered a collaborative and efficient work environment, driving notable growth and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Golf Shop Attendant
Superstition Mountain Country Club
02.2023 - Current
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
Golf Shop Manager
Sunbird Golf Resort
08.2020 - 09.2023
- Assisted customers with product selection based on individual needs and preferences.
- Established a loyal customer base by providing personalized assistance in club selection, fittings, repairs, and other golf-related services.
- Coordinated special events such as golf clinics, demo days, and tournaments to increase community engagement and drive foot traffic to the store.
- Developed strong relationships with vendors to secure favorable pricing and expedited delivery times for products.
- Monitored competitor activities closely to identify potential opportunities for growth or areas requiring strategic adjustments in response to market trends.
- Conducted regular staff meetings to communicate goals, review performance metrics, and discuss areas of improvement or concern.
- Maintained accurate records of all financial transactions within the golf shop for timely reporting to management personnel.
Retail Manager
Mountainbrook Golf Club
03.2017 - 08.2020
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Mentored team members to enhance professional development and accountability in workplace.
Estate Manager
Confidential Employer
11.2000 - 08.2016
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Mentored estate staff members in best practices, fostering a collaborative work atmosphere focused on excellence in service delivery.
- Coordinated exceptional events and gatherings on the estate, providing memorable experiences for attendees.
- Oversaw building and maintenance of outdoor facilities such as picnic areas, playgrounds, exercise facilities and pools.
Education
Associate of Arts - Fashion Merchandising & Design
Columbus Business University
Columbus, OH08.1982
Skills
- Maintaining store appearance
- Bag storage organization
- Golf lesson coordination
- Proactive mindset
- Promotional event support
- Golf cart management
- Patience and Empathy
- Team player mentality
Timeline
Golf Shop Attendant
Superstition Mountain Country Club
02.2023 - Current
Golf Shop Manager
Sunbird Golf Resort
08.2020 - 09.2023
Retail Manager
Mountainbrook Golf Club
03.2017 - 08.2020
Estate Manager
Confidential Employer
11.2000 - 08.2016
Associate of Arts - Fashion Merchandising & Design
Columbus Business University
Similar Profiles
Eric SwartzEric Swartz
Executive Chef at Arrowhead Country ClubExecutive Chef at Arrowhead Country Club
Logan BurkhardtLogan Burkhardt
Outside Service Attendant at Superstition Mountain Golf & Country Club Real Estate - Rabold GroupOutside Service Attendant at Superstition Mountain Golf & Country Club Real Estate - Rabold Group
Clifford L. MooreClifford L. Moore
Golf Course Manager at Mountain Ridge Country ClubGolf Course Manager at Mountain Ridge Country Club