Summary
Overview
Work History
Education
Skills
Accomplishments
quilting, reading
Timeline
Generic

Laurie Kelley

CAMDEN WYOMING,DE

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

23
23
years of professional experience

Work History

Concierge

Harmony At Kent
Dover, DE
04.2022 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Discharge Planner

Center At Eden Hill
Dover, DE
05.2018 - Current
  • Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
  • Worked with utilization review to establish prior authorization for timely discharges.
  • Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
  • Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
  • Coordinated travel arrangements and contacted family with travel information.
  • Coordinated program referrals for community-based resources.
  • Organized clinical documentation, treatment plans, and referrals.

Sr. Training and Certification Administrator

Flir Systems Inc
N Billerica , MA
09.2001 - 07.2008
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Collected, validated and distributed information to employees.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Entered and maintained departmental records in company database.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Drove workflow improvements by streamlining processes.

Admissions Coordinator

Sunny Acres Nursing Home
Chelmsford, MA
09.1989 - 09.2001
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Performed document filing, bookkeeping and faxing for busy student admissions office.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Oversaw inpatient and outpatient functions.

Education

High School Diploma -

Belmont High School
Belmont MA
06.1974

Skills

Dependable, attention to detail, aware of HIPPA rules and regs

  • Social Media Networking
  • Calendar and Scheduling Software
  • Package Shipping
  • Office Support
  • Amenities Information
  • Meeting Organization
  • Problem Anticipation and Resolution
  • Mail Receiving and Delivery
  • Front Desk Operations
  • Guest Accommodations
  • Concierge Assistance

Accomplishments

Employee of the month x's 3

quilting, reading

Avid quilter and reader in my spare time.

Timeline

Concierge

Harmony At Kent
04.2022 - Current

Discharge Planner

Center At Eden Hill
05.2018 - Current

Sr. Training and Certification Administrator

Flir Systems Inc
09.2001 - 07.2008

Admissions Coordinator

Sunny Acres Nursing Home
09.1989 - 09.2001

High School Diploma -

Belmont High School

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Laurie Kelley