Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Kimura

Lambertville,Michigan

Summary

A dedicated service professional with a track record of effective cross-functional communication and relationship-building to enhance efficiency and contribute to the success of the company. Committed to quality and precise process optimization to ensure client satisfaction.

Overview

32
32
years of professional experience

Work History

Adult Services Coordinator

The Ability Center of Greater Toledo
03.2023 - Current
  • Empower clients to find solutions to fulfill needs, develop and pursue goals which foster independence and thriving in their community.
  • Coordinate events across multilevel departments to provide outreach opportunities for the community.
  • Maintain accurate records and full compliance with agency guidelines and national organization regulations.
  • Develop relationships with churches, schools, resource agencies, and recreation providers and maintain database with community partners.

Certified Instructor and Professional Trainer

Laurie Kimura Equine Services
06.1992 - Current
  • Self – owned business training horses, providing client services and managing barns.
  • Provide adaptive and engaging activities for students to maximize learning and safety.
  • Maintain organized and accurate records of client services and operational functions.
  • Facilitate horse acquisitions and sales for clients.

Senior Vocational Manger

Sunshine Communities
02.2012 - 12.2019
  • Directed vocational skills training for 125 adults with disabilities, enhancing innovative support systems for learning life skills, overcoming employment barriers, and increasing job satisfaction and independence.
  • Realigned therapeutic and recreational programs annually for over 300 youth and adult clients.
  • Ensured adherence to organizational and state documentation policies for client progress and program services.
  • Fostered collaborative team leadership, mentoring strategies for staff and volunteers, and partnerships with contracted professionals.
  • Managed a $400K annual budget, analyzing expenditures and income streams, maintain inventory for animal welfare, continually monitor facility safety, and upholding certification standards. .
  • Engaged in community outreach to promote services and interact with the public.

Customer Service Representative

YMCA of Greater Toledo
03.2006 - 02.2012
  • Welcomed and assisted members in fast-paced service environment and answered telephone call inquiries.
  • Responded to customer requests for products, services, and resolved issues.
  • Recommended products to customers to achieve personal health goals and increase customer satisfaction.
  • Optimized product sales and member recruitment goals through implementation of company marketing strategies and promotions.

Education

Bachelor of Arts - Business Administration

University of Findlay
Findlay, Ohio

Associate of Arts - Equestrian Studies

The University of Findlay
Findlay, Ohio

CPR And First Aid Certification

Skills

  • Inventory Management
  • Interpersonal Communication
  • Detail Oriented
  • Analytical Thinking
  • Highly Adaptive
  • Problem-solving Aptitude
  • Regulation Compliance
  • Multitasking Abilities
  • CRM expertise
  • Reliability

Timeline

Adult Services Coordinator

The Ability Center of Greater Toledo
03.2023 - Current

Senior Vocational Manger

Sunshine Communities
02.2012 - 12.2019

Customer Service Representative

YMCA of Greater Toledo
03.2006 - 02.2012

Certified Instructor and Professional Trainer

Laurie Kimura Equine Services
06.1992 - Current

Bachelor of Arts - Business Administration

University of Findlay

Associate of Arts - Equestrian Studies

The University of Findlay

CPR And First Aid Certification

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Laurie Kimura