Hi, I’m
Laurie Klein
Nashville,Tennessee
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
years of professional experience
Work History
Mstreet Entertainment
Operations Support Specialist
08.2022 - 02.2023
Job overview
- Created FOH & BOH schedules for one casual and two fine dining restaurants weekly.
- Conferred with culinary managers, sales teams and front of house managers to create & revise plans to achieve demanding targets.
- Input data in POS & CRM systems to create an accurate reflection of employee and sales data.
- Completed and verified daily tip allocation according to policy and laws.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions
TN General Assembly-Office Of Legal Services
Word Processer
12.2021 - 05.2022
Job overview
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Administered gathering and preparation of General Bills, Amendments, and Resolutions within strict deadlines and in alignment with the Office of Legal Service's needs and requests.
The Westin Nashville
Spa Supervisor
09.2016 - 08.2021
Job overview
- Increased treatment and retail sales month over month for 9 months.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Handled high priority clients while managing day-to-day activities of spa operations to maximize profits.
- Maximized efficiency through time management and staff supervision to boost productivity.
Omni Nashville Hotel
Spa Concierge
09.2013 - 01.2016
Job overview
- Managed guest experience from initial contact and scheduling to retail sales and point of purchase.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments and associated hotel notes.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
Outback Steakhouse
Server/Bartender/Trainer/Headwaiter
09.2009 - 10.2016
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders and manage bills.
- Led menu and service training classes for new hires.
- Organized and maintained back office accounting structure by submitting and receiving orders and invoices.
- Reconciled nightly cash deposit.
Education
Middle Tennessee State UniversityMurfreesboro, TN
B.S. from Integrated Studies: Aerospace Admin. & Psychology
12.2023
Cumberland Institute of Holistic TherapyBrentwood, TN
Certificate from Massage Therapy
05.2016
Skills
- Workplace Collaboration Tools (ie, Google Workspace & Drive, Microsoft Office & OneDrive)
- Cloud based hospitality and POS solutions (ie, SpotOn Teamwork, Toast)
- Manage Profitability
- Operations Tracking
- Complex Problem-Solving
- Departmental Operations (eg, Backend employee onboarding & scheduling, Time clock verification & adjustment)
Timeline
Operations Support Specialist
Mstreet Entertainment
08.2022 - 02.2023
Word Processer
TN General Assembly-Office Of Legal Services
12.2021 - 05.2022
Spa Supervisor
The Westin Nashville
09.2016 - 08.2021
Spa Concierge
Omni Nashville Hotel
09.2013 - 01.2016
Server/Bartender/Trainer/Headwaiter
Outback Steakhouse
09.2009 - 10.2016
Middle Tennessee State University
B.S. from Integrated Studies: Aerospace Admin. & Psychology
Cumberland Institute of Holistic Therapy
Certificate from Massage Therapy
Similar Profiles
Zachary WilliamsZachary Williams
Executive Chef at MStreet EntertainmentExecutive Chef at MStreet Entertainment
Danyelle HudginsDanyelle Hudgins
Executive Chef at MStreet Entertainment GroupExecutive Chef at MStreet Entertainment Group
Kevin BibbsKevin Bibbs
Content Business Manager - Touring & Live Events at Dream Maker Entertainment | SM EntertainmentContent Business Manager - Touring & Live Events at Dream Maker Entertainment | SM Entertainment
James ThompsonJames Thompson
Front of House Employee at Martin's Bar-B-Que JointFront of House Employee at Martin's Bar-B-Que Joint
Katya WoronowiczKatya Woronowicz
Accounts Payable Specialist at Cortica, Inc.Accounts Payable Specialist at Cortica, Inc.