Laurie A Kloos
Schofield,WI
Summary
Proven achiever with over 5 years at UMR, adept in claims reviewing . Demonstrated flexibility and a strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Provider Relations Representative
UMR
11.2017 - Current
- Answered provider inquiries via email, telephone and written correspondence.
- Enhanced provider satisfaction by addressing and resolving inquiries in a timely manner.
- Responded to inquiries by directing calls to appropriate personnel.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used Microsoft word and other software tools to create documents and other communications.
- Reviewed claims to verify correct benefits and pricing have been applied.
- Communicated with other departments to complete tasks at hand.
- 5+ years experience with NDB, CPS and PPO 1.
Assistant Store Manager
Irv Rybacki, Inc
09.1999 - 10.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted in recruiting, hiring and training of team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Wausau East High School
Wausau, WI06.1978
Skills
- Claims reviewing
- Active listening
- Dependable and Responsible
- Time Management
- Self-Motivated
- Flexible and Adaptable
- Good Telephone Etiquette
- Multi-tasking
- Customer Service
- Written Communication
Timeline
Provider Relations Representative
UMR
11.2017 - Current
Assistant Store Manager
Irv Rybacki, Inc
09.1999 - 10.2017
High School Diploma -
Wausau East High School
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