Laurie Koeppl
Carnegie,PA
Summary
Proactive Client Service Representative with extensive experience in customer support and payment processing. Successfully managed high-pressure situations, resolved disputes with empathy, and ensured confidentiality of sensitive information. Bringing skills in call center operations, accurate record-keeping, and client-focused communication to advance career in customer service.
Overview
40
40
years of professional experience
Work History
Client Service Representative
ServiceLink a Black Knight
06.2001 - 08.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Customer Service Representative
Liken Home Medical Equipment Company
03.1984 - 08.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Business
The Sawyer School
Pittsburgh05.1986
Skills
- Customer Support
- Payment Processing
- Customer Focus
- Call center experience
Timeline
Client Service Representative
ServiceLink a Black Knight
06.2001 - 08.2024
Customer Service Representative
Liken Home Medical Equipment Company
03.1984 - 08.1997
Associate of Arts - Business
The Sawyer School
Similar Profiles
Kerry KellyKerry Kelly
Lead IT Project Manager/Certified Scrum Master at Black Knight Financial Services/ICE TechnologyLead IT Project Manager/Certified Scrum Master at Black Knight Financial Services/ICE Technology
Carol GarskiCarol Garski
Business Consultant at Black KnightBusiness Consultant at Black Knight
Berna HorozlarBerna Horozlar
Server at Black Knight PubServer at Black Knight Pub
Margaret GalloglyMargaret Gallogly
Director of Nursing at LGAR, Vincention DeMarillac, Beaver Elder CareDirector of Nursing at LGAR, Vincention DeMarillac, Beaver Elder Care
Laurel ConoverLaurel Conover
Shift Lead/Front Desk Receptionist at The University of PittsburghShift Lead/Front Desk Receptionist at The University of Pittsburgh