Laurie Labue Gurley

Work History

The Cato Corporation

Fort Worth, TX

07.2020 - 02.2024

Supervised 10 locations to enforce high-quality standards of operation.
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Modeled best practices for sales and customer service.
Coordinated with other district managers to actualize performance improvement strategies.
Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.

The Cato Corporation

07.2010 - 02.2024

Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
Drove and maintained solid operational processes, inventory management and inventory rationalization
Assessed skill gaps for employees and developed training courses to meet identified needs.
Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Loss Prevention, Scheduling, and Budgeting.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Managed time efficiently in order to complete all tasks within deadlines.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.

The Cato Corporation

02.2006 - 02.2024

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Assisted with hiring, training and mentoring new staff members.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervised guests at front counter, answering questions regarding products.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Improved employee retention by implementing comprehensive training programs and robust performance management systems.

The Cato Corporation

02.2005 - 02.2024

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Compiled financial data to comply with budget.
Mentored team members to enhance professional development and accountability in workplace.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

The Cato Corporation

11.2003 - 02.2024

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.

Airport Shuttle Inc

05.2001 - 10.2003

Sold tickets to customers wanting transportation to and from International Airport
Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
Communicated with team members and management to obtain current information on venue attractions and related logistics.
Performed cash and card transactions to complete customer purchases.
Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Learned duties for various positions and provided backup at key times.
Used POS system to enter orders, process payments and issue receipts.