Laurie LaGrange
Fontana,CA
Summary
Driven and decisive People Lead offering 26+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
30
30
years of professional experience
Work History
Account Manager
Tubular Steel
04.2024 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Support Administrator
Naumannhobbs
06.2023 - 02.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
People Leader
Walmart
05.2017 - 06.2023
- Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Scheduled random drug testing for employees to diminish regularity risks.
- Drove departmental efficiency by organizing comprehensive new hire training and orientation.
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Invoicing Clerk
Walmart
01.2007 - 05.2017
- Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Performed data analysis and reported financial findings to the store manager.
- Assisted the store manager with month-end financial closing by reconciling journal entries and updating inventory reports.
- Created highly organized filing system for account documents resulting in increased efficiency.
- Developed strong professional rapport with vendors and clients.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
Claims Manager
Wallmart
Riverside, CA
07.1994 - 01.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Rubidoux High School
Riverside, CA5 1986
Skills
- Training development
- Employee engagement
- Leadership development
- Personnel information systems
- Recruitment and hiring
- Compliance
- Team management
- Active listening
- Communication
- PPE use
- Organizational skills
- Leadership
- Troubleshooting
- Time management
- Basic math
- Project planning
Timeline
Account Manager
Tubular Steel
04.2024 - 06.2024
Support Administrator
Naumannhobbs
06.2023 - 02.2024
People Leader
Walmart
05.2017 - 06.2023
Invoicing Clerk
Walmart
01.2007 - 05.2017
Claims Manager
Wallmart
07.1994 - 01.2007
High School Diploma -
Rubidoux High School
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