Laurie Ledwell
Mint Hill,NC
Summary
Versatile and achievement-oriented professional with experience at Lions Services, adept in adaptive thinking and proficient in JAWS and ZoomText. Excelled in roles requiring problem-solving skills and a commitment to quality, from machine operation to patient care and customer service. Demonstrated leadership by training new employees and enhancing patient and customer satisfaction.
I have a passion for helping blind and visually impaired people learning assistive technology skills. At Lion Services have helped several employees learn their iPhones.
Weekly I volunteer on the prayer and crisis referall network and pray with individuals and refer them to agencies such as food banks, church locations, shelters, and financial assistance agencies.
Overview
30
30
years of professional experience
Work History
Machine Operator
Lions Services
06.2008 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
CNA
Lawyers Glenn
03.2006 - 06.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.3i8
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service Representative
Alamo Rent A Car Corporate Headquarters
01.1995 - 05.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new blind hires, teaching them JAWS and contributing to their successful integration into the team.
Education
Bachelor of Science - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC05-1992
Skills
- Assembly and production
- Manufacturing
- Assembly procedures
- Record keeping
- Proficient in using JAWS and Zoom text
- Dressing assistance
- Adaptive thinking
- Problem solving skills
Timeline
Machine Operator
Lions Services
06.2008 - Current
CNA
Lawyers Glenn
03.2006 - 06.2008
Customer Service Representative
Alamo Rent A Car Corporate Headquarters
01.1995 - 05.2002
Bachelor of Science - Criminal Justice
University of North Carolina At Charlotte
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