LAURIE LENERTZ
Pella,USA
Summary
Experienced community services leader with extensive background in enhancing team performance and improving customer relations through effective staff development and crisis de-escalation. Demonstrates a strong commitment to professionalism and organizational objectives through hands-on training and mentoring. Adept at fostering community partnerships and managing cross-functional coordination to meet and exceed service goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Services Team Lead
Heart of Iowa Community Services
Knoxville, IA
07.2024 - Current
- Lead Service and Jail Alternative Coordinators to ensure task completion and program success.
- Acted as a liaison for complex cases during consultations.
- Partnered with various stakeholders to distribute resources via community initiatives.
- Recommends appropriate training programs for team development.
- Enters and reviews data maintained in database.
Service Coordinator
CROSS MHDS Region
Knoxville, IA
12.2021 - 06.2024
- Facilitated interdisciplinary collaboration to establish robust plans for clients.
- Ensure coordination between service providers through active meeting participation.
- Fostered networks with local and departmental officials.
- Manages collaborative intervention processes involving community entities.
Area Coordinator
First Resources Corp.
Knoxville, IA
05.2016 - 12.2021
- Directed team operations to achieve optimal performance.
- Developed and established the Residential Program.
- Marketed services to the local area while conducting all necessary services.
Education
Bachelor - Arts Cum Laude
Grand View University
Des Moines, Iowa08.2011
Skills
- Crisis Management
- Staff Training & Professional Development
- Team Leadership
- Excellent Communication & Organizational Skills
- Community Outreach
- Client advocacy
Certification
Science of Hope September 2024; Assisting Individuals in Crisis & Group Crisis Intervention August 2024; Youth Mental Health First Aid October 2024; Options Counseling & Dependent Adult Abuse Mandatory Reporter December 2024; Notice. Talk. Act June 2024; Psychological First Aid January 2024, Trauma Informed Care June 2023, ASIST May 2023; Dementia Friends March 2023; WRAP February 2023; QPR Gatekeeper December 2022; 24-Hour Basic Crisis De-escalation Training Solution Point + November 2021
Timeline
Community Services Team Lead
Heart of Iowa Community Services
07.2024 - Current
Service Coordinator
CROSS MHDS Region
12.2021 - 06.2024
Area Coordinator
First Resources Corp.
05.2016 - 12.2021
Bachelor - Arts Cum Laude
Grand View University
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