Laurie Leonard

• Validated insurance for hospital discharges. Created encounters for hospital, clinic, skilled care facility visits and home health plan of care, for coders to complete charges for physicians services. Created encounters and billed for breast pumps and rentals for Methodist Woman's Hospital.
• Completed Worked 0 Benefit report.
• Works Missing Charges to verify if patient received services or encounter was not status correctly.
• Create encounters as requested by coders for billing.

• Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance and demographic information.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized.
• Enhanced office productivity by handling high volume of callers per day.
• Completed patient referrals to other medical specialists.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Supported office staff and operational requirements with administrative tasks.
• Coordinated patient scheduling, check-in, check-out and payments for billing

Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized.
• Transcribed phone messages and relayed to appropriate personnel.
• Enhanced office productivity by handling high volume of callers per day.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Supported office staff and operational requirements with administrative tasks.
• Coordinated patient scheduling, check-in, check-out and payments for billing

• Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized.
• Transcribed phone messages and relayed to appropriate personnel.
• Enhanced office productivity by handling high volume of callers per day.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms.
• Supported office staff and operational requirements with administrative tasks.
• Completed patient referrals to other medical specialists.

• Provided primary customer support to customers whom had issue with a stay at a hotel, or billing issues. Worked with both domestic and international locations to resolve customer complaints
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Worked with travel agency to verify commissions inquiries.
• Researched travel agency commission discrepancies and resolved with assistance of hotels.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted callers with bus schedule, terminal locations and bus fares from point A to B.
• Located closest locations for bus service for customers.