Laurie Lewis
North Syracuse,NY
Summary
Dedicated, conscientious professional offering several years of solid experience and relevant training complemented by background facilitating support services within diverse business environments. Demonstrated capabilities in the development and execution of procedures to enhance office operations, supervising experience, assisted with payroll, employee relations, and customer satisfaction. Proven "multitasker, " known for attention to detail, organization, and impeccable service. research and other computer applications. Public Health Relations️General Office Procedures Personnel Administration Basic Business Accounting, All Insurance Verification/Processing, financing, Sales, HR assistance, Recruiting. Confidential Documentation Customer Service Creative Problem Solving, Medical Office Accounts Payable/Receivable Recruiting Workflow Planning Prioritization, HIPPA Staff Orientation & Mentoring Process Improvement Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Accounts Payable/Receivables Specialist
Robert Half
05.2022 - Current
- Maintains all accounts payable files to include filing invoices in designated areas and updating vendor information on computer
- Responsible for matching, statement reconciliation and filing to include AP check register reports by company
- Matches purchase orders and packing slips with vendor invoices to assure accuracy and prepare for computer entry as required
- Ensures credit is received for outstanding memos
- Ensure bills are paid in a timely manner while adhering to departmental procedures
- Mails accounts payable checks with appropriate supporting documentation
- Prints all accounts payable reports
- Solid understanding of basic bookkeeping and accounting payable principles
- Assists with monthly closing procedures for accounts payable
- Researches and responds to all accounts payable inquiries in a prompt manner
- Fosters a workplace environment consistent with the values and vision of the company
- Meets deadlines, prioritizes company assignments and maintains professional composure under pressure and dynamic conditions
- Adjusts to new situations encountered on a daily basis and has the ability to learn new duties quickly
- Process deductions
- Manage customer accounts, assist with validation process and auditing
- Processed payments,
- Communicate with internal employees on payments that are missing
- Enter data into Excel then to SAP system
- Leads conflict resolution and maintains a constructive working relationship with employees at all levels of the organization
- Performs other related duties as assigned.
Health Specialist
COVID, AM LLC Virginia
08.2021 - 03.2022
- Use of a web-based management (NBS) platform to call all Cases of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation and/or quarantine
- Weekly mandatory state required trainings
- Experience handling an extremely high volume of inbound/outbound calls on a daily basis
- Contact
- Tracer/Case Investigator Supervisor shadowing
- Maintain ongoing communication with Cases to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise
- Follow set scripts and adhere to policies and procedures, and comply with
- Department training regarding confidential information related to personal information
- Lab pull reports, opening and closing positive cases
- Shadowing/training new employees.
Health Specialist
COVID, NYSDOH
12.2020 - 06.2021
- Responsible for contacting all people who've had contact with someone who tested positive for COVID-19, hired and trained to work with state-of-the-art software to gather all information necessary to eliminate the spread of the infection
- As a Temp Case Interviewer/Contact Tracer case is interviewed lengthy, elicit names and contact information of the contacts to be monitored, and provide guidance and resources to support people who are in isolation, gather as much information a possible in order to provide Contact's and Case's with the tools and resources they need in order to self isolate and/or quarantine without exposing community or household members
- Effectively communicates and accurately documents in a timely matter, while being able to multitask and navigate through various programs
- Ability to exhibit a professional, positive attitude and maintain an independent work ethic, excellent interpersonal skills, ability to interact professionally with culturally diverse individuals during a time of crisis, ability to show empathy to distressed individuals and assist with identifying solutions to problems identified, critical thinking and sound judgment, ability to handle confidential information with discretion and professionalism.
Medical Secretary
The Centers at St. Camillus
07.2020 - 12.2020
- Performs various routine duties to assist professional nursing staff in the care of residents on the unit assigned
- Functions as Unit Receptionist; greets visitors and new admissions and directs or escorts to proper location
- Answer phone, take messages or locate staff that has necessary or emergent phone calls
- Maintains resident’s records including; charting resident’s vital signs, routes or delivers charts of transfers or discharges to appropriate area; assists in admitting new patients/residents and daily patient/ resident census
- Maintains adequate stock of supplies for the unit; maintains requisition for replenishment as necessary
- Prepare various records, forms, schedules, and reports; files, and/or delivers to appropriate office,
- Meditech EHR
- Calls for lab work and test results as requested by charge nurse
- COVID Lab Preparations/Testing
- Maintains total admission and discharge information following established recording procedure
- Delivers mail, newspapers, flowers to residents
- Organize mail delivery- may request CNAs, volunteers to distribute to individuals
- Ensures the safety of residents on assigned unit during shift by following established procedures for medical emergencies/fires
- Update forms that are used by staff for care documentation purposes including: toileting schedules,
- PROC sheets, assignment sheets, etc
- Prepare admission packets, MDS packets, and maintain a current copy of all forms routinely used on the nursing unit, including a reasonable number of copies of each form or packet
- Computer communication re: transportation, therapy, maintenance concerns, etc
- Thin charts per policy
- Respond to patient and family questions and, if necessary, refer them to the appropriate person to have their questions satisfactorily responded to
- Confer with NM/ANM/charge nurse as well as review emails and notes left from staff to determine concerns that need to be addressed immediately
- Schedules and confirms resident physicians, appointments for MD follow up, testing, performs EKG’s as needed, procedures, and, in house, for the beauty shop and podiatry.
Patient Care Administration
Upstate Orthopedics
04.2019 - 04.2020
- Performs secretarial duties within a subspecialty division
- Responsibilities and duties including but not limited to: scheduling appointments, scheduling all appropriate pre-operative appointments, relaying messages, requesting refills on patient's behalf, scanning and filing in a fast paced environment, managing incoming calls, scanning, filing, scheduling referrals, works closely with patients, physicians, residents, clinic, management and other secretarial staff to facilitate efficient communication among all parties
- Utilizes knowledge of medical processes and office procedures at all times
- Effectively communicates and accurately documents via Epic EHR system relaying messages to Physicians and
- Patient Care team
- Works closely with Physicians, nurse staff, and other secretaries in the division.
Medical Office/Clinical Assistant
Med Best/Upstate
01.2018 - 04.2019
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries, reschedule/schedule patient appointments
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment
- Verifies patient information by interviewing patient; reviewing and/or recording medical history; Prior authorizations with insurance companies, confirming purpose of visit or treatment
- Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; authorizing drug refills as directed; telephoning prescriptions to pharmacies; preparing patients for x-rays; taking electrocardiograms; assist with removing sutures; changing dressings
- Educates patients by providing medication and diet information and instructions; answering questions
- Completes records by recording patient examination, treatment, assisted in surgery scheduling in a timely manner and test results
- Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.
Medical Office
Planned Parenthood
11.2016 - 06.2017
- Patient Financial Services, Responsible for opening exam rooms; preparation and set-up and closing of exam rooms; breakdown, cleaning and storage of all patient service rooms, supplies, equipment, and documentation on a daily basis
- Assist with patient referrals, phone calls, reports, and follow-up appointment scheduling as directed within the protocol guidelines of PPCWNY
- Clearly and accurately records data in the Electronic Health Record including vital signs and medical/ family/social history
- Independently responsible for handling the intake process in accordance with
- PPCWNY’s policies: greeting patients, determining the reason for visit, verifying patient demographic information, checking patients in/out of NextGen computer system
- Medicaid Specialist., verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the
- Family Planning Benefit Program and assisting the patient with the completion of forms and releases; verify insurance eligibility and coverage prior to services being rendered, surgery scheduling
- Processed end of day cash, check, credit card payments using software ledger, made bank deposits
- Operate telephones efficiently, schedule, confirm and reschedule patient appointments as needed in a timely, efficient manner
- Interface with NextGen to check in and register patients
- Assess patients for their placement on a Discount Fee Schedule
- Request income information from patients by completing the appropriate documentation
- Assess eligibility and screen patients for grants and other payment sources such as but not limited to:
- Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program
- Assist patients with completion of insurance forms as necessary; assist in obtaining necessary program eligibility documentation, if necessary
- Collect payment and inform client of any outstanding financial responsibility.
NYS Licensed Childcare
Precious Moments Daycare
09.2015 - 10.2016
- Assist and provide daily care to children ages 6 weeks to 11 years old.
Recruiting Assistant
Adecco: USA
08.2015 - 12.2015
Recruiter assistant
Adecco
01.2015 - 01.2015
- Administrative duties and recordkeeping
- Assisted with hiring managers on recruiting planning meetings
- Efficiently and effectively assist to fill open positions
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
- Develop a pool of qualified candidates in advance of need, and contact potential employees, and employers
- Assist with Research and recommend new sources for active and passive candidate recruiting
- Assist with posting openings in online venues, newspaper classifieds, with professional organizations, and in other position appropriate venues
- Utilize the internet for recruitment
- Research new ways of using the internet for recruitment
- Use social and professional networking sites to identify and source candidates
- Proven candidate sourcing and relationship building skills
- Excellent computer skills in a Microsoft
- Windows environment
- Effective oral and written skills, Excellent interpersonal skills
- Ability to work with various departments and foster teamwork
- Ability to work independently with minimal supervision
- Ability to maintain the highly confidential nature of human resources work
- Ability to travel for recruitment meetings, college visits, and career fairs and maintain a flexible work schedule
- Excellent organizational skills
- Able to identify and resolve problems in a timely manner
- Gather and analyze information skillfully
- Demonstrate resourcefulness and initiative in dealing with daily assumptions.
Administrative Assistant
TRINITY OF CHEMUNG COUNTY
01.2011 - 09.2014
- Provide day to day administrative support
- Arrange/schedule individual and group meetings, process toxicology reports, maintain high level of confidentiality among clients(HIPAA)
- Serve as liaison with department personnel to help ensure a manageable flow of work and communications
- Carry out routine office duties, including reception duties for the Supervisor, in a professional manner
- Accounts payable/receivable
- Using ledger software processed cash, checks, and credit card payments daily, processed end of day bank deposits
- Medicaid Specialist (NAMI determination)
- Maintained medical records by updating patients medical /personal history using OASAS website, Quickbooks, and scanned confidential information into charts
- Assisted Billing Manager with all billing procedures including but not limited to processing invoices with purchase orders
- Demonstrated ability to communicate effectively and professionally with internal and external associates
- Ability to follow through on work assignments
- Ability to plan, organize and schedule work flow to meet rigid project deadlines
- Demonstrated ability to work with and lead a team
- Assisted Office
- Manger with the hiring process
- Detail and customer service oriented.
Administrative/Human Resource Assistant
Gingerbread House Daycare
08.2005 - 10.2006
- Supported on-site supervisor with administrative tasks (memos, appointments, accounts); organized functions and donations to enhance and promote daycare operations
- Trained in interview procedures and performed general HR duties, including communicating company policy and regulations to new employees
- Assists the Human Resources Manager by monitoring all incoming calls including but not limited to call transfers, messages, coordinate interview scheduling, and candidate follow-up.
Education
High school diploma or GED - undefined
AS - Business Management and Human Resources
SUNY Empire State College
Skills
- EHR/EMR platforms;
- EPIC, OASIS, Medent, Meditech, eClinicalWorks, NextGen, Computer literate with
- Peachtree, Quickbooks, Quicken, ATS, SAP, AS400 training, General Ledger, Microsoft Office, Microsoft
- Teams, Zoom, Access, Outlook, Word, Excel, Spreadsheets, Google Suite, PowerPoint, E-mail, Internet
- Skills
- Medical Assisting
- Patient Care
- Scheduling
- Medical Records
- Vital Signs
- Filing
- Epic
- Receptionist
- CPR
- Billing
- Medical Terminology
- Family Planning
- Triage
- Human Resources
- Recruiting
- Customer service
- Time management
- Front desk
- Medical office experience
- Banking
- SharePoint
- EMR Systems
- Medical Scheduling
- Employee Orientation
- HIPAA
- Insurance Verification
- Mac OS
- Public health
- Office Management
- Medical receptionist
- Customer support
- Medical Imaging
- Interviewing
- Microsoft Excel
- English
- Data collection
- HR Sourcing
- Talent Acquisition
- Management
- Office experience
- Quicken
- Quality Assurance
- Medical Coding
- Event Planning
- Laboratory Experience
- Microsoft Office
- ADP
- Pivot tables
- Financial services
- Microsoft Access
- Communication skills
- Microsoft Powerpoint
- Administrative experience
- Live chat
- Documentation review
- Accounts Receivable
- Medical Billing
- ICD-10
- Accounting
- Data entry
- Organizational skills
- CPT Coding
- ICD-9
- Google Suite
- Databases
- Analysis skills
- HRIS
- Patient monitoring
- Collections
- Codes Reviewing
- Precision and Accuracy
- Financial Transactions
- Investigative Research
- Accounting Remittances
- Aging Reports Analysis
Additional Information
- Awards , Contact Tracer/Case Investigator December 2020 Joh Hopkins Certificate Certifications and Licenses First Aid CPR AED Present Deans List Corning Community College Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Accounts Payable/Receivables Specialist
Robert Half
05.2022 - Current
Health Specialist
COVID, AM LLC Virginia
08.2021 - 03.2022
Health Specialist
COVID, NYSDOH
12.2020 - 06.2021
Medical Secretary
The Centers at St. Camillus
07.2020 - 12.2020
Patient Care Administration
Upstate Orthopedics
04.2019 - 04.2020
Medical Office/Clinical Assistant
Med Best/Upstate
01.2018 - 04.2019
Medical Office
Planned Parenthood
11.2016 - 06.2017
NYS Licensed Childcare
Precious Moments Daycare
09.2015 - 10.2016
Recruiting Assistant
Adecco: USA
08.2015 - 12.2015
Recruiter assistant
Adecco
01.2015 - 01.2015
Administrative Assistant
TRINITY OF CHEMUNG COUNTY
01.2011 - 09.2014
Administrative/Human Resource Assistant
Gingerbread House Daycare
08.2005 - 10.2006
High school diploma or GED - undefined
AS - Business Management and Human Resources
SUNY Empire State College
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