Laurie Loughnot

Served as the primary contact for over 50 company contracts, ensuring client satisfaction through regular communication.
Secured contract retention by discussing terms in detail and accurately documenting communications.
Coordinated with internal teams and third-party vendors to resolve unpaid invoices and maintain service quality.
Processed and managed office supply inventory, ensuring operational efficiency.
Troubleshot and coordinated technical support for computer, printer, and phone system issues.

• Followed security procedures to open and close bank facilities
• Answered phone inquiries, provided information to callers, and took messages
• Researched and resolved customer issues in a timely manner
• Determined customer financial needs and prepared documents to open accounts and loans
• Contacted prospective customers to present information and available services
• Assisted with monthly branch audit procedures and prepared documentation
• Acted in a supervisory position, providing teller overrides and support
• Prepared and completed wire transfers and handled large cash amounts
• Used various computer programs and arranged for equipment repairs as needed
• Monitored and ordered branch supplies to maintain smooth operations

• Cashed checks and paid out money after verifying signatures and account balances
• Received deposits, verified amounts, and checked accuracy of deposit slips
• Balanced currency, coin, and checks in cash drawers at end of day
• Identified and resolved mistakes when debits and credits did not balance
• Prepared, verified, and signed official bank checks
• Counted daily inventories of cash, official checks, and money orders
• Answered phones, provided information, and transferred calls as needed
• Resolved problems or discrepancies concerning customer accounts
• Explained and promoted products and services for checking, savings, and loan accounts