Laurie Macias
Ripon,CA
Summary
Dynamic health care professional, skilled in team leadership and empathetic communication. Successfully built and managed high-performing teams, enhancing operational efficiency and compliance, prioritizing tasks, and fostering collaboration, ensuring exceptional service delivery and team performance in a fast-paced environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Child Care Operations Manager
Excel CrossFit
Manteca, CA
03.2019 - 07.2025
- Built a high-performing team by recruiting, hiring and training childcare staff to ensure compliance with all state licensing requirements
- Managed team schedules and resources to optimize performance and coverage.
- Implemented process improvements to enhance operational efficiency and effectiveness.
EMT/Public Relations Manager
Bay Medic Ambulance
Modesto, CA
03.2022 - 06.2023
- Delivered high-quality emergency medical care and ensured safe, efficient patient transport while maintaining a strong focus on patient comfort, dignity, and customer service.
- Acted as primary liaison between the company and partnering hospitals, cultivating strong professional relationships and ensuring smooth coordination of patient transfers and services.
- Directed contract negotiations and service agreements with hospitals, enhancing company credibility and securing sustainable business partnerships.
- Promoted the company’s public image through professional communication and responsive service, strengthening trust with patients, families, and healthcare partners.
General Manager
In-Shape Health Clubs
Fairfield, CA
04.2015 - 06.2021
- Directed daily operations of a full-service health club with 2000+ members, ensuring consistent delivery of high-quality customer service and member satisfaction
- Developed, published, and managed employee schedules for a team of 70 staff, optimizing labor costs while maintaining adequate coverage for peak usage hours.
- Oversaw procurement and inventory management, placing and tracking supply and equipment orders to reduce shortages and streamline operational efficiency.
- Coordinated with facilities and maintenance teams to ensure timely completion of preventative and corrective repairs, minimizing equipment downtime.
EMT
Care Ambulance
Los Angeles, CA
11.2009 - 03.2015
- Assisted paramedics during 24-hour 911 emergency shifts by providing Basic Life Support (BLS) interventions, including patient assessment, vital sign monitoring, and airway management.
- Ensured ambulance readiness by performing daily inspections, restocking medical supplies, and verifying equipment functionality to maintain compliance with state and company standards.
- Operated emergency vehicles with due regard for safety and traffic laws, ensuring timely and secure patient transport under emergency and non-emergency conditions.
Education
Associate Degree in Nursing - Nursing
Modesto Junior College
Modesto, CA12-2025
Bachelor of Science - Kinesiology
California State University, Long Beach
Long Beach, CAEmergency Medical Technician - Certification - Health Sciences
El Camino Junior College
Torrance, CASkills
- Time Management
- Prioritization
- Strategic Analysis
- Empathetic Communication
- Verbal & Written Communication
- Critical Thinking
- Problem Solving
- Team Collaboration
Certification
- Basic Life Support (BLS)
- Pediatric Advance Life Support (PALS)
- Advance Cardiac Life Support (ACLS)
- Cardiopulmonary Resuscitation (CPR)
- Emergency Medical Technician (EMT)
Timeline
EMT/Public Relations Manager
Bay Medic Ambulance
03.2022 - 06.2023
Child Care Operations Manager
Excel CrossFit
03.2019 - 07.2025
General Manager
In-Shape Health Clubs
04.2015 - 06.2021
EMT
Care Ambulance
11.2009 - 03.2015
Associate Degree in Nursing - Nursing
Modesto Junior College
Bachelor of Science - Kinesiology
California State University, Long Beach
Emergency Medical Technician - Certification - Health Sciences
El Camino Junior College