Laurie Manning
Renton,WA
Summary
Detail-oriented and professional individual with exceptional communication, interpersonal, and creative thinking skills. Consistently recognized as hardworking by colleagues, a reliable resource who can be trusted to assist an organization in achieving its objectives.
Overview
17
17
years of professional experience
Work History
Regional Office Manager
Valvoline Instant Oil Change
11.2022 - 10.2024
- Monitored inventory levels, implemented efficient ordering systems, and ensured timely delivery of supplies to prevent stockouts or delays in service provision.
- Developed strong relationships with key stakeholders to foster collaboration and drive business growth within the region.
- Collaborated with other regional managers to share best practices, streamline operations, and increase overall organizational efficiency.
- Created organized filing system to manage department documents.
- Made travel reservations for all employees inclusive of airline, hotel and rental car reservations.
- Reconciled and submitted all expense reports monthly at store, regional and corporate level.
- Kept Regional Share Point site updated with any changes or promotion of management to service centers.
- Made all travel arrangements, designed SWAG and regional clothing for 60 + employees traveling to annual company meeting.
Benefits Communication and Technology Specialist/Benefits Assistant
ARCHDIOCESE OF SEATTLE
07.2018 - 10.2022
- Maintained Benefit Communication Page of HRIS system
- Oversaw and maintained data base for HIPAA training of all employees with access to PHI
- Ran reports from HRIS system as requested by insurance vendor and Benefits Service Office Staff
- Directed preparation and distribution of written and verbal information to inform employees of benefits, compensation and personnel policies
- Mediated between benefits providers and employees, such as by assisting in handling employees' benefits-related questions and taking suggestions
- Developed methods to improve employment policies, processes and practices and recommend changes to management
- Conducted new-employee orientations to foster positive attitude toward organizational objectives
Pastoral Associate of Administration/Parish Office Administrator
OUR LADY OF SORROWS PARISH
10.2016 - 07.2018
- Managed day to day functions of parish office including mailings, creation of the weekly Bulletin, posting of weekly collections, scheduling events to parish calendar, and greeting visitors
- Maintained employee records
- Acted as a liaison between employees and Archdiocese for Human Resource concerns
- Maintained minutes for Parish Board and Financial Board meeting
- Coordinated with service providers to facilitate on-site maintenance and repair work
- Monitored office supply needs with consistent inventory checks and requisition approvals
- Resolved escalated complaints and answered questions regarding policies and procedures
- Participated in ongoing training to enhance own job skills and knowledge
- Troubleshot minor problems and reported larger technical issues
- Assisted with church fundraising events
- Created an overhaul of the weekly church bulletin using more contemporary artwork for the front page.
Member Care Supervisor/Member Care Lead
CLASSMATES.COM
07.2007 - 10.2016
- Directly oversaw 10-20 Member Care Representatives in call center
- Responsible for recruiting, interviewing, onboarding, training, coaching, periodic reviews, and Performance Improvement plans
- Developed goals for both production and quality of customer service by phone, email, and chat
- Provided reporting to management of call center statistics
- Delegated tasks to team members according to individual strengths
- Conducted employee evaluations and documented overall progress
- Set performance goals for staff members and helped teams meet important deadlines
- Organized workflow tasks to prevent downtime and production gaps
- Minimized staff turnover through appropriate selection, orientation, and training
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Addressed and resolved client or customer inquiries to foster superior standards of service
Education
Bachelor of Arts - Speech Pathology and Audiology
WESTERN WASHINGTON UNIVERSITY
Bellingham, WACertification in Church Management -
Villanova University
Villanova, PA09.2017
Skills
- Onboarding
- Training and Development
- Human Resource Management Software (HRMS)
- Interviewing and Prescreening
- Compensation and Benefits Administration
- Performance Analysis
- Conducting Employee Orientations
- Expense Reporting
- Microsoft Office Suite
- Scheduling and calendar management
- Travel Arrangements
- Customer Service
Timeline
Regional Office Manager
Valvoline Instant Oil Change
11.2022 - 10.2024
Benefits Communication and Technology Specialist/Benefits Assistant
ARCHDIOCESE OF SEATTLE
07.2018 - 10.2022
Pastoral Associate of Administration/Parish Office Administrator
OUR LADY OF SORROWS PARISH
10.2016 - 07.2018
Member Care Supervisor/Member Care Lead
CLASSMATES.COM
07.2007 - 10.2016
Certification in Church Management -
Villanova University
Bachelor of Arts - Speech Pathology and Audiology
WESTERN WASHINGTON UNIVERSITY
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