Laurie McCabe
De Pere,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sr Product Owner, Data Enablement
Humana Health Insurance Inc.
01.2022 - 01.2024
- Enhanced product quality by implementing agile methodologies and continuously refining backlog priorities while managing 3 scrum teams.
- Improved user experience through regular collaboration with UX designers and incorporating feedback from customers.
- Increased team efficiency by streamlining processes and optimizing workflows for cross-functional collaboration, managing teams around the world.
- Delivered market-leading products, ensuring alignment with overall business strategy and customer needs.
- Reduced time-to-market by fostering a culture of continuous improvement within the development team.
- Achieved consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.
- Developed detailed product roadmaps, providing clear direction for the development team and stakeholders.
- Boosted customer satisfaction through regular engagement with client representatives and ensuring timely resolution of issues.
- Led successful product launches, coordinating efforts across multiple departments including marketing, sales, and support teams.
- Identified and guided to elimination of more than 40m instances of non-compliant member data across more than 100 applications.
Sr Process Flow Professional
Humana Insurance Inc
01.2021 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations working with 8 teams across the department.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Application Security Operations Assistant
Humana Insurance, Inc
01.2019 - 01.2021
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Application scope started with 50 applications, and the inventory quickly rose to 300, and then to 800, requiring security scans prior to any new functionality being turned to Production.
Project Manager
Humana Insurance, Inc
01.2015 - 01.2019
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed the creation of a home-grown application which allowed testing teams to query, search, and request member data required for testing.
Enterprise Release Manager
Humana Insurance, Inc
01.2012 - 01.2015
- Streamlined release processes by implementing automated tools and standardizing procedures, reducing delays and errors.
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
- Managed quarterly releases requiring the coordination and timing of application's code turning activities.
- Ensured more than 100 applications had no Critical or High defects as part of the code they were hoping to turn to Production.
UAT Testing Lead
Humana Insurance, Inc
01.2009 - 01.2012
- Enhanced software quality by designing and implementing comprehensive test plans and strategies.
- Reduced product defects by diligently executing thorough manual and automated testing procedures.
- Collaborated with cross-functional teams to identify, prioritize, and resolve software issues in a timely manner.
- Improved team efficiency by mentoring junior testers on best practices, testing methodologies, and tools.
- Increased customer satisfaction by ensuring delivery of high-quality products with minimal defects.
- Optimized resource allocation through effective coordination with project managers, developers, and stakeholders.
- Managed a team of 15 resources that were responsible for new project testing as well as regression testing.
Benefit Analyst
Humana Insurance Company
01.2006 - 01.2009
- Resolved complex claims issues for expedited processing and resolution where there was an hourly rate of 22.
- Improved customer satisfaction with timely and accurate claim settlements.
- Managed high volume caseloads, prioritizing urgent and sensitive cases for immediate attention.
- Conducted thorough investigations of medical claims to ensure proper payment or denial.
Medical Claims Processing
Humana Insurance Company
01.2003 - 01.2009
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims with an expected rate of 18 per hour.
- Collaborated with healthcare providers to ensure accurate billing information was submitted, resulting in fewer denied or delayed payments.
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
Medical Claims Subrogation Analyst
Humana Insurance Company
01.1995 - 01.1997
- Enhanced claim recovery rates by thoroughly analyzing case information and identifying subrogation opportunities.
- Streamlined the subrogation process for faster settlements, implementing a consistent methodology for case reviews.
- Improved negotiation outcomes with insurance carriers by conducting detailed research on policy coverages and loss history.
- Reduced litigation costs by effectively evaluating liability and pursuing alternative dispute resolution methods when appropriate.
Medical Claims Data Entry
Humana Insurance Company
09.1993 - 01.1995
- Improved data accuracy by meticulously entering and updating medical records in a timely manner. Expected rate of completion was 25 per hour.
- Expedited insurance claim processing by effectively managing sensitive patient data, including diagnoses, treatments, and billing codes.
- Assisted in maintaining HIPAA compliance with strict adherence to privacy regulations during data entry tasks.
Education
MBA degree - Business Management, Information Tech.
American International University Online
Chandler, AZ01.2016
Bachelor's degree - Business Management, Project Mgmt.
American International University Online
Chandler, AZ01.2006
Associate Degree - Supervisory Management
Northeast Wisconsin Technical College
Green Bay, WI01.2003
Skills
- Product Roadmapping
- Design Thinking
- User Story Creation
- Stakeholder Management
- Team Leadership
- Product Lifecycle Management
- Problem Solving
- Release Planning
- Scrum Framework
- Agile Methodologies
- Acceptance Criteria Development
- Data-driven Decision Making
Other Experience
- Well versed in Office tools
- Worked on numerous fact-finding initiatives
- Certified Six Sigma Green and Black Belt
- Attended Toastmasters (virtually) for about 9 months
Outside Interests
- Operation Christmas Child
- Grant Writing
Personal Development
- Applying Value Stream Mapping in Lean Business
- Agile Business Analysis
- Process Mapping Specialist
- Lean Six Sigma Introduction Specialist
- Kaizen
- Emotional Intelligence
- Vision 2016
- Microsoft Forms
- Microsoft Flow (SkilSoft)
- Enhancing Collaboration Badge (Humana)
- Agile 101 (Humana)
- Leading SAFe (Humana)
- Scrum Master 101 (Humana)
- Safe PO/PM, Safe Scrum Master, Safe for Teams Agile Project Management - all certified for Version 6
References
References are available on request.
Certification
- Certified v6 SAFe Scrum Master - Scaled Agile - Expiration 4/9/2026
- Certified v6 SAFe Product Owner/Product Manager - Scaled Agile - Expiration 1/3/2026
- Certified v6 SAFe Practitioner - Scaled Agile - Expiration 2/17/2026
- Certified v6 - Agile Product Owner - Scaled Agile - 7/7/2024
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balancePaid time offWork from home optionCompany Culture401k matchAccomplishments
- Achieved reduction of non-compliant member PII (40m instances) by managing a product that audited applications (110) containing member data for increased data safety for our members avoiding risk costs by billions of dollars.
- Collaborated with team of 10 in the development of additional services and capabilities within a homegrown data mining application.
- Managed teams consisting of 30 team members around the world across 2 separate products.
Timeline
Sr Product Owner, Data Enablement
Humana Health Insurance Inc.
01.2022 - 01.2024
Sr Process Flow Professional
Humana Insurance Inc
01.2021 - 01.2022
Application Security Operations Assistant
Humana Insurance, Inc
01.2019 - 01.2021
Project Manager
Humana Insurance, Inc
01.2015 - 01.2019
Enterprise Release Manager
Humana Insurance, Inc
01.2012 - 01.2015
UAT Testing Lead
Humana Insurance, Inc
01.2009 - 01.2012
Benefit Analyst
Humana Insurance Company
01.2006 - 01.2009
Medical Claims Processing
Humana Insurance Company
01.2003 - 01.2009
Medical Claims Subrogation Analyst
Humana Insurance Company
01.1995 - 01.1997
Medical Claims Data Entry
Humana Insurance Company
09.1993 - 01.1995
MBA degree - Business Management, Information Tech.
American International University Online
Bachelor's degree - Business Management, Project Mgmt.
American International University Online
Associate Degree - Supervisory Management
Northeast Wisconsin Technical College
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