Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Laurie McPherson

Assistant Manager
East Providence,RI

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

9
9
years of professional experience

Work History

Reiki Practitioner/Master Certified

Self Employed
East Providence, RI
04.2020 - Current
  • Completed full assessments to determine best courses of actions.
  • Introduce meditation, guided imagery, breathing techniques and reiki to patients and families.
  • Counsel patients weekly with issues such as mood disorders, PTSD and anxiety.
  • Teach patients about holistic approaches such as feng shui, reiki and meditation.
  • Use Microsoft Word and other software tools to create documents and other communications.
  • Worked with customers to understand needs and provide excellent service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offer friendly and efficient service to customers, handled challenging situations with ease.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • I also make and buy jewelry and sell it.

Assistant Manager

K&S Distributors
Riverside, RI
11.2015 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Trained new employees
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Provided callers with address, directions, company website and related information.
  • Corresponded with clients through email, telephone or postal mail.
  • Resolved customer problems and complaints.

Education

Certificate - Travel Agent

Katherine Gibbs
Providence, RI
06.1993

Skills

  • One-on-one sessions
  • Documentation requirements
  • Dependable and Responsible
  • Good Telephone Etiquette
  • Organization and Time Management
  • Data Entry
  • Analytical and Critical Thinking
  • Written Communication
  • Active Listening
  • MS Office
  • Google Workspace

Timeline

Reiki Practitioner/Master Certified

Self Employed
04.2020 - Current

Assistant Manager

K&S Distributors
11.2015 - Current

Certificate - Travel Agent

Katherine Gibbs

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Laurie McPhersonAssistant Manager