Laurie Melvin

• Prepare paperwork for individuals' federal and state level returns and maintain tax records
• Completed various long and short-term accounting, collections, and administrative assignments
• Provided financial consultation administrative obligations for the elderly and low-income clients
• Administrative assistance creating for clients MS Excel spreadsheets and MS Word documents for banking, budgeting, bill payments, financial analysis regarding income, assets and investments
• Acted as an advocate and representative in written form, via phone, and in-person for clients to resolve financial, credit, banking, and personal matters regarding court, social security, veteran affairs, social services, and personal needs
• Fully care children newborn to five-years-old.

• Assist with total personal care for elderly and disabled: Bathing and grooming, dressing, toileting, transfer to and from bed/wheelchair with manual Hoyer lift, and exercise
• Administrative Management: Oversaw and handled all financial, business, and medical matters (banking, monthly bills, budgeting; Medicare and Medicaid benefits' changes, updates, correspondences, etc.; verbally via telephone, text, or in writing; organized calendar and scheduling of appointments; shipping & receiving; ordering of supplies & medications; food & clothing shopping, etc
• Personnel: Responsible for interviewing, hiring, and overseeing caregivers, company enrollments, and scheduling
• General health care: Oversaw and monitored medication and prescription administration and pick-ups
• Health monitoring and personal supervision: Represented and was spokesperson for patients in all areas of life; followed physician's, surgeon's, and wound care specialist's care plans; daily recording of blood pressure, blood sugar results, and observation of any changes in patients' health as changes and differences were reported to necessary parties; and, provided constant companionship
• Transportation: Arranged and scheduled all transportation to and from medical appointments
• Home organization: General house care including cleaning, laundry, food inventory and shopping, running errands, deliveries, shipments, plants, repairs, etc
• Food preparation: Home-cooked and prepared breakfast, lunch, dinner, and snacks.

• Assist with total personal care for elderly and disabled: Bathing and grooming, dressing, toileting, transfer to and from bed/wheelchair with manual Hoyer lift, and exercise
• Administrative Management: Oversaw and handled all financial, business, and medical matters (banking, monthly bills, budgeting; Medicare and Medicaid benefits' changes, updates, correspondences, etc.; verbally via telephone, text, or in writing; organized calendar and scheduling of appointments; shipping & receiving; ordering of supplies & medications; food & clothing shopping, etc
• Personnel: Responsible for interviewing, hiring, and overseeing caregivers, company enrollments, and scheduling
• General health care: Oversaw and monitored medication and prescription administration and pick-ups
• Health monitoring and personal supervision: Represented and was spokesperson for patients in all areas of life; followed physician's, surgeon's, and wound care specialist's care plans; daily recording of blood pressure, blood sugar results, and observation of any changes in patients' health as changes and differences were reported to necessary parties; and, provided constant companionship
• Transportation: Arranged and scheduled all transportation to and from medical appointments
• Home organization: General house care including cleaning, laundry, food inventory and shopping, running errands, deliveries, shipments, plants, repairs, etc
• Food preparation: Home-cooked and prepared breakfast, lunch, dinner, and snacks.

JEC Disability Management for First Place Staffing, Harrison, NY 04/2013 ~ 09/2013

Accounts Receivable Specialist/Collections Supervisor (Contractor)

• Oversaw the solicitation for payments on overdue accounts with full authority by relying on extensive experience; judgment; creativity; and latitude to plan accomplished goals.
• Enhanced collection efficiency by implementing strategic collection processes and procedures.
• Increased recovery rates by developing tailored payment plans that catered to individual debtor circumstances.
• Collected 70% of 700K in seriously past due IME invoices dated from 2007, within four months without leverage – preventing major write-offs.
• Established strong rapport with customers through professional communication skills, leading to increased likelihood of debt resolution agreements.

• Conducted market research to identify new business opportunities and stay ahead of industry trends.
• Provided ongoing support to clients by offering expert advice on product features, benefits, and best practices.
• Streamlined internal processes by collaborating with cross-functional teams for more efficient account management.
• Collaborated with internal teams to ensure seamless service delivery and resolve any client concerns promptly.
• Maximized revenue potential with upselling tactics tailored to individual client needs.
• Enhanced customer experience with personalized follow-ups after each transaction or interaction.

• Followed all company policies and procedures to deliver quality work.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Negotiated with suppliers to reduce material costs, improving profit margins.

• Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
• Implemented new collection strategies that led to the recovery of lost revenue.
• Developed and maintained strong client relationships, fostering trust and open communication.
• Prepared bills receivable, invoices, and bank deposits.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Ensured timely payments from clients through effective communication and proactive followups.