Laurie Minni
Allen Park
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate, known for high productivity and efficient task completion. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Fayda Zakaria MD PC
Dearborn
11.2005 - Current
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted medical facilities to schedule patients for admission.
- Explained treatment procedures and physicians' instructions.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Researched patient eligibility, coverage information, and benefit levels.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Ensured timely submission of accurate documentation to support payment of services rendered by providers.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administrator
Serenity Home Hospice
Dearborn
09.2022 - 05.2025
- Maintained records management system to process personnel information and produce reports.
- Prepared informative manuals and training guides to assist with successful management of healthcare system.
- Explained policies, procedures and services to patients.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Conducted regular training sessions for staff on topics such as customer service protocols and safety guidelines.
- Reviewed and evaluated healthcare policies and procedures to ensure compliance with legal requirements.
- Ensured regulatory compliance by staying up-to-date with changes in state laws governing healthcare organizations.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Associate of Applied Science - Health Sciences
Webster College
Ocala, FL12-2001
Skills
- Electronic health records
- Patient assessment
- Medical terminology
- Data entry
- Insurance verification
- Patient education
- Time management
- Problem solving
- Medical records confidentiality
- Intake control
- Clinical documentation
- Compassionate
- Patient management
- Hospice care
- Medical office administration
- Calm and level-headed under duress
- Clinical operations
- Patient assessments
Timeline
Administrator
Serenity Home Hospice
09.2022 - 05.2025
Medical Assistant
Fayda Zakaria MD PC
11.2005 - Current
Associate of Applied Science - Health Sciences
Webster College
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