Overview
Work History
Education
Skills
Timeline
Generic

Laurie M May

Vernon,VT

Overview

14
14
years of professional experience

Work History

Business Development Executive

FIT Staffing
01.2023 - Current
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
  • Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
  • Improved sales strategies, analyzing competitor activities and adjusting approaches accordingly.
  • Increased market share with targeted advertising campaigns.
  • Grew customer base, conducting thorough market research to identify new target demographics.
  • Secured new partnerships by identifying and pursuing business opportunities in untapped markets.

Relationship Manager

Citizens Bank
09.2019 - 12.2022
  • Develop and foster strong relationships with existing portfolio of customers as well as prospective customers by providing new and additional business solutions
  • Call on customers at their place of business to gain additional understanding of existing and potential business needs
  • Work with internal business partners such as Merchant Services and Treasury Management to grow new and existing customer relationships
  • Manage a portfolio of existing clients, evaluated trends and addressed any issues with clients, including commercial loans
  • Continually developed knowledge of business products and services including deposit, loan and business services
  • Work directly with branch staff in joint calling efforts to bring in new business customers as well as deepen existing relationships
  • Educate branch staff on business products including deposit, loan and business services
  • Attended branch meetings and provided updates on referral business

Branch Manager

Peoples United Bank
01.2017 - 01.2022
  • Develop, implement, and manage branch sales plan and processes to achieve preset business goals
  • Hiring, coaching, progressive discipline, performance reviews, promotions and salary recommendations of direct reports
  • Provide direction and coaching to branch team concerning proactive customer engagement and customer relationship building
  • Develop and maintain strong relationships with internal business partners in order to refer and grow business relationships
  • Actively seek and refer new business opportunities by making outside sales calls to new and existing customers
  • Ensure delivery of the ultimate customer experience by role modeling the use of branch technology, including mobile devices, and engage and educate customers in using them
  • Ensure effective compliance and risk management of all bank regulations to protect both the bank and customer

Account Executive

Sage Payroll
01.2018 - 01.2019
  • Met with prospective clients to discuss and uncover needs related to payroll processing
  • Presented solutions to meet those needs
  • Presented customized demonstrations of payroll recommendations to prospective clients
  • Strong understanding of payroll taxes, health insurance, 401k and any additional payroll deductions required by the client
  • Completed entire onboarding process for new clients
  • Supported existing clients with additional payroll needs

Account Executive

AT&T
01.2011 - 01.2017
  • Establish and maintain relationships with key managers and senior executives of authorized retailers within an assigned territory
  • Understand the retailers business challenges and strategic objectives to assist in developing those objectives and overcoming challenges
  • Utilize internal contact and systems to assist retailers in meeting key business objectives in line with AT&T key objectives
  • Develop and implement long term strategic business plans to increase revenues and strategic product growth
  • Conduct monthly, quarterly and annual audits to ensure compliance with retailer contracts, AT&T internal policies and federal regulations
  • Meet monthly and annual sales quotas of key strategic products and services

Education

General Banking - Branch Marketing

American Banking Institution

Credit Analysis - Business Lending

Omega

Skills

  • Sales Strategy Development
  • Collaborative Team Management
  • Customer Engagement
  • Strategic Decision-Making
  • Client Relationship Management
  • Strategic Sales Presentations
  • Client Relationship Development
  • Strategic Business Development
  • Relationship Management

Timeline

Business Development Executive

FIT Staffing
01.2023 - Current

Relationship Manager

Citizens Bank
09.2019 - 12.2022

Account Executive

Sage Payroll
01.2018 - 01.2019

Branch Manager

Peoples United Bank
01.2017 - 01.2022

Account Executive

AT&T
01.2011 - 01.2017

Credit Analysis - Business Lending

Omega

General Banking - Branch Marketing

American Banking Institution

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Laurie M May