Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Laurie Monroe

Laurie Monroe

The Woodlands,TX

Summary

Motivated Small Business Owner with proven record of success managing daily operations of business.

Tackling any job task and demonstrates positive attitude and readiness to adapt to different situations. Versed in monitoring day-to-day operations, reviewing sales reports, hiring and training top talent. Charismatic leader focused on generating repeat business.

Spirited and hardworking professional with several years of experience growing and stabilizing business.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner

Security Camera Houston, LLC
The Woodlands, TX
04.2020 - Current
  • Ensured compliance with local, state, and federal regulations
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed daily operations of business, including hiring and training staff.
  • Reviewed legal documents related to business operations.
  • Developed strategic plans to increase profitability and efficiency.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed sales presentations to promote product and brand benefits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Outside Sales Account Manager

HomePro Technology
Houston , TX
06.2019 - Current
  • Assisted customers in selecting appropriate products or services for their needs.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Developed and implemented strategies to meet sales quotas.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Negotiated deals and handled complaints or objections.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted in resolving customer complaints in a prompt manner.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.
  • Generated leads through cold calling, networking events, and referrals.
  • Resolved customer complaints quickly and efficiently while maintaining excellent relations with them.
  • Maintained a thorough understanding of competitors' pricing models as well as their strengths and weaknesses relative to our own offerings.
  • Kept personal relationships with clients through frequent visits.

Sales Manager

Safeguard Home Security
Houston, TX
02.2011 - 05.2019
  • Provided customers with product information, pricing and availability.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Upsold and cross-sold products to existing customers
  • Negotiated prices and terms of sales with clients.
  • Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Established strong relationships with vendors to ensure quality products at competitive prices.

Education

High School Diploma -

J.L McCullough High School
The Woodlands, TX
05-1982

Skills

  • Sales Leadership
  • Contract negotiation expertise
  • Sales oversight
  • Sales management
  • Verbal and written communication
  • Bidding processes
  • Relationship Building
  • Customer Relations
  • Client Service
  • Customer Service Management
  • Quality Assurance
  • Sales Tracking
  • Direct Sales
  • Training Management

Accomplishments

  • Top Sales Person of the Year numerous times
  • Top Sales Person of the Month numerous times
  • Received Awards for Standout Performer of the Year
  • Received Awards for selling the most volume of equipment
  • Received Award for 5 years+ of service

Certification

  • Passed State Exam with The State of Texas for Security Business License
  • Have taken all required classes for credits every 2 years as needed in the Security Industry for product knowledge
  • Certificates of product knowledge on DSC, Honeywell, Qolsys and 2Gig equipment

Timeline

Owner

Security Camera Houston, LLC
04.2020 - Current

Outside Sales Account Manager

HomePro Technology
06.2019 - Current

Sales Manager

Safeguard Home Security
02.2011 - 05.2019

High School Diploma -

J.L McCullough High School

Similar Profiles

CREATE PROFILE
Laurie Monroe