Work Preference
Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Laurie M. SPICUZZA
Open To Work
Verified
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Laurie M. SPICUZZA

Warwick,USA

Work Preference

Desired Job Title

Senior Director of Resident Experience & Memory Support TrainingDirector of Operations and Memory Care & Senior Living ConsultantMemory Care Program Coordinator Cluster Leader/Cultural AmbassadorDirector of Memory Care and Community EngagementActivity Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Warwick, USA, US
Open to relocation: Yes

Important To Me

Healthcare benefitsPaid time offWork-life balance

Summary

Dynamic, results-driven professional seeking a challenging position that leverages extensive skills and knowledge to foster an enthusiastic environment and positively impact the lives of others. Committed to promoting a supportive atmosphere that empowers residents while encouraging personal and professional growth among associates. Proven ability to create meaningful connections and drive development, ensuring a collaborative and thriving community. Passionate about making a difference through effective leadership and dedicated service.

Overview

5
5
Certification
17
17
years of professional experience

Work History

Senior Director of Resident Experience & Memory Support Training

Elegance Living
Johnston, RI
10.2018 - Current
  • Responsible for overseeing all community Resident Engagement Directors, Memory Support Directors, and coordinating all resident engagement and memory care services provided to residents in Elegance Living’s communities across multi-communities and states.
  • Overseeing the activities and implementation of programs for Independent Living, Assisted Living, and Memory Support residents in home community.
  • Train and oversee Resident Experience and Memory Support Directors working with Community Staff to perform thorough resident engagement and memory assessments on all new residents upon admission to the community.
  • Created the company-wide Engagement Guide for all Engagement and Memory Support Directors with full curriculum for Elegance’s Signature Programs, Company-wide Monthly Marquee Events, as well as, weekly and daily programs.
  • Set the standards for Resident Experience and Memory Support resident programs to ensure that programming platforms are not only effective and current but differentiate Elegance Living from our competition within the industry.
  • Continuously support and encourage team members, residents, and family members the philosophy regarding the rationale for, and benefits of, resident engagement.
  • Ensure that the Resident Engagement Directors and Memory Support Directors are appropriately selected, trained, mentored, and supported.
  • Design, plan, and implement standards, policies, and programs that positively impact the delivery of service to our residents.
  • Serve as Support Center resource for all Resident Experience and Memory Support related initiatives.
  • Create and deliver on-going training to community staff related to standards, policies, and programs and once implemented are executed effectively and consistently.
  • Work closely with COO, Senior Leadership Team, Regional Vice Presidents, community Executive Directors, and Creative Marketing.
  • Led strategic initiatives to enhance operational efficiency and service delivery in senior living communities.
  • Developed and implemented comprehensive training programs for staff, improving service quality and resident satisfaction.
  • Analyzed performance metrics to identify areas for improvement, driving process enhancements across departments.
  • Mentored leadership team, promoting professional development and fostering a culture of continuous improvement.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Championed continuous improvement initiatives to drive operational excellence within the organization.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Director of Operations and Memory Care & Senior Living Consultant

Right at Home, In Home Care & Assistance
Warwick, RI
07.2017 - 03.2018
  • Oversaw daily management and operational functions of the organization. Facilitated leadership and mentorship for supervised associates.
  • Responsible for inside sales, billing, client inquiries, authorizations from long term insurance companies, client intakes and nurse coordination.
  • Provided expert consultation and guidance to family members and clients on memory care options and senior living choices.
  • Directed and facilitated daily company functions, optimizing workflow and team collaboration.
  • Enhanced company visibility through strategic outreach and social media initiatives.
  • Managed inside sales and client intake to enhance customer acquisition and retention.
  • Managed billing operations for client and long-term care insurance to ensure timely payments.
  • Delivered comprehensive advice and resources to families, focusing on maximizing quality of life and effective memory care solutions.
  • Developed and implemented dementia training programs for certified nursing staff and new employees.
  • Served as primary point of contact between company office and owners to streamline decision-making processes.
  • Created and delivered comprehensive training initiatives aimed at improving caregiver skills and ensuring client satisfaction.

Memory Care Program Coordinator Cluster Leader/Cultural Ambassador

Benchmark Senior Living Greenwich Farms at Warwick
Warwick, RI
05.2011 - 07.2017
  • Developed and implemented tailored programs to promote cognitive engagement and social interaction among residents in assisted living memory care.
  • Created and managed monthly calendars of daily activities and tailored one-on-one interactions to align with resident preferences.
  • Coordinated decoration efforts, maintaining a warm and inviting atmosphere while supporting unit activities.
  • Provided essential support to residents, fostering communication between families and executive director.
  • Regional Cluster Leader for Memory Care Program Coordinators
  • Oversaw management of activity budget to ensure financial efficiency.
  • Orchestrated scheduling of vendors and volunteers to ensure seamless event execution.
  • Facilitated monthly support group meetings for Alzheimer's caregivers, fostering a collaborative environment.
  • Engaged in family meetings and service care plan sessions, focusing on comprehensive care strategies.
  • Contributed to resident progress tracking meetings by providing updates and insights on individual resident performance.
  • Contributed to morning stand-up meetings by sharing project status and collaborating on team objectives.
  • Facilitated regional training programs for program coordinators.
  • Facilitated in-service training for staff to promote professional development and operational efficiency.
  • Evaluated candidates through structured interviews to ensure alignment with organizational goals.
  • COMPASS Dementia Training Instructor
  • Engaged with marketing and sales teams to align efforts and drive business growth.
  • Spearheaded design and implementation of cultural calendar for associate events.
  • Evaluated and adjusted resident care plans, prioritizing individual needs and preferences for optimal outcomes.
  • Developed and implemented scheduling strategies for activities and events to strengthen community ties among residents.
  • Created comprehensive training initiatives aimed at promoting best practices in resident support and care among staff members.

Director of Memory Care and Community Engagement

The Seasons Assisted Living
East Greenwich, RI
07.2016 - 04.2017
  • Ensured optimal well-being of memory care residents through diligent management and service oversight.
  • Coordinated efforts with associates to provide comprehensive services aimed at maintaining residents' vitality and enhancing their daily living experiences.
  • Directed execution of daily community programs to foster a vibrant and inclusive environment.
  • Coordinated interactions between residents, families, and nursing staff to ensure comprehensive care and support.
  • Solely responsible for the Dementia training of new hires and continuing education for all associates
  • Engaged with nursing care team to ensure effective delivery of healthcare services.
  • Facilitated effective marketing strategies through ad design for future residents. Enhanced prospective resident engagement by conducting informative tours.
  • Organized and led family and care plan meetings, focusing on aligning care strategies with client needs.
  • Oversaw budget management for memory care neighborhood and activity department.
  • Designed comprehensive monthly programs calendar and informative community newsletter to inform and connect with community members.
  • Created and facilitated staff training sessions focused on improving overall team performance and operational efficiency.
  • Led operational strategies to enhance resident care and service delivery.
  • Streamlined communication processes between departments to enhance collaboration and service quality.

Activity Assistant

Hebert Health Center
Smithfield, RI
09.2009 - 05.2011
  • Supported director with execution of daily tasks, including care plan coordination, quarterly review preparations, admission documentation, and calendar management. Guided director in organizing and implementing daily operational activities, focusing on care plans, quarterly assessments, admission records, and schedule oversight. Facilitated director's daily agenda by optimizing care plan processes, ensuring timely quarterly evaluations, streamlining admission notes, and maintaining accurate calendars.
  • Acted as a liaison to enhance relationships between residents, families, and the director, ensuring effective support.
  • Assisted with scheduling monthly calendars and compiling newsletters. Supported daily activity planning and execution.
  • Reviewed and recorded resident progress on a quarterly basis, maintaining comprehensive documentation for interdisciplinary team use.
  • Crafted resident care plans to enhance overall well-being and support health outcomes.
  • Compiled comprehensive admission notes for residents to facilitate effective care coordination.

Skills

  • Voted Best Memory Care by US News & World Report
  • Compassionate Care Giver Award
  • Service Champion Award
  • Mentor for Dementia and Alzheimer’s Disease Project
  • CPR Certified/First Aid Certified
  • Risk Management Training
  • Abuse Prevention Training
  • Customer Service Experienced and Trained
  • Software knowledge: Microsoft Excel, Word, Photoshop, & PowerPoint, YARDI
  • Internet knowledge: Email, Outlook, Connected Living, Relias, Sagely, Illustraus, Life Loop
  • Collaborative leadership
  • Culture transformation
  • Team management
  • Policy development
  • Team building and motivation
  • Organizational development
  • Policy implementation
  • Administrative oversight
  • Staff development
  • Creativity and innovation
  • Team collaboration
  • Leadership development

Certification

  • National Council of Certified Dementia Practitioner (CDP)
  • National CARES Dementia Specialist (CDS)
  • National Certified Montessori Dementia Care Professional (CMDCP)
  • National Association of Activity Professionals Board Certified (AP-BC)
  • National Certification Council of Activity Professionals (ADC)
  • National Dementia Sales Advisor – NIDE Certified (DSA-NE)
  • Alzheimer’s Association Dementia and Alzheimer’s Disease Course Certified Trainer
  • Alzheimer’s Association Support Group Facilitator Certified

Timeline

Senior Director of Resident Experience & Memory Support Training

Elegance Living
10.2018 - Current

Director of Operations and Memory Care & Senior Living Consultant

Right at Home, In Home Care & Assistance
07.2017 - 03.2018

Director of Memory Care and Community Engagement

The Seasons Assisted Living
07.2016 - 04.2017

Memory Care Program Coordinator Cluster Leader/Cultural Ambassador

Benchmark Senior Living Greenwich Farms at Warwick
05.2011 - 07.2017

Activity Assistant

Hebert Health Center
09.2009 - 05.2011

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