Summary
Accomplished Senior Fraud & Claims Operations Representative with a proven track record at Wells Fargo & Company, specializing in fraud prevention and financial transaction analysis. Excelled in mentoring and cross-functional communication, demonstrating advanced Microsoft Office proficiency. Renowned for prioritizing workloads effectively and enhancing customer service protocols, contributing to significant team success. Full time telecommuter that needed little supervision or guidance.
Overview
25
25
years of professional experience
Work History
Senior Fraud & Claims Operations Representative
Wells Fargo & Company
09.2001 - 01.2025
- Identified potential fraud/risky accounts and took appropriate action to prevent loss.
- Researched, Analyzed and determined a course of action for financial transactions.
- Active role in the education, mentoring and training of less experienced team members.
- Navigated multiple computer system windows, applications and utilized search tools to find information.
- Intermediate Microsoft Office skills.
- Worked effectively in a team environment and across all organization levels, where flexibility, collaboration, and adaptability were important.
- Organized and managed multiple priorities.
- Effectively responded to inquiries or escalated issues.
- Met all performance metrics yearly.
- Full time telecommuter.
Consumer Bank Support Phone Representative
Wells Fargo
06.2000 - 09.2001
- Assisted branch level employees with everyday tasks, i.e. opening accounts(Checking, savings, IRA's, etc)
- Delivered prompt customer service
- Implemented and developed customer service training processes.
Education
Bachelor of Arts - Visual Arts
06-1993
Skills
- Workload prioritization
- Cross-functional communication
- Intermediate Microsoft Office skills
Timeline
Senior Fraud & Claims Operations Representative - Wells Fargo & Company
09.2001 - 01.2025
Consumer Bank Support Phone Representative - Wells Fargo
06.2000 - 09.2001
Lander University - Bachelor of Arts, Visual Arts
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