Laurie Nichols-Vance
Dayton
Summary
Dedicated professional with extensive experience at Columbia Co. Health System, excelling in customer service and documentation expertise. Proven ability to resolve complex issues and enhance patient satisfaction through effective communication and problem-solving. Recognized for exceptional organization and accuracy, consistently delivering positive results in high-pressure environments.
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for dedication and adaptability, with swift capacity to learn and apply new skills. Committed to applying these qualities to contribute to organizational success and growth. References are available on request.
Overview
14
14
years of professional experience
Work History
Referral and Authorizations Coordinator
Columbia Co. Health System
10.2022 - 05.2025
- Served as a liaison between patients, providers, and insurance companies, facilitating clear communication channels for optimal outcomes.
- Conducted regular audits of authorization records to ensure data integrity, implementing corrective actions as needed.
- Resolved escalated issues effectively by collaborating closely with relevant parties to find mutually agreeable solutions that supported patient care needs.
- Managed high-volume caseloads, prioritizing urgent requests to ensure prompt service delivery.
- Developed comprehensive training materials for new hires, fostering a smooth onboarding process and knowledge sharing among team members.
- Maintained accurate records of all authorization requests, ensuring timely follow-up and resolution.
- Collaborated with healthcare providers to obtain necessary medical information for accurate decision-making on authorizations.
- Fostered a positive and supportive work environment by mentoring junior team members and offering guidance on best practices in authorization coordination.
- Improved customer satisfaction by providing timely updates on the status of their authorization requests.
Personal Service Representative
Columbia Co. Health System
09.2021 - 10.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Collaborated with team members to ensure a seamless customer experience across all touchpoints.
- Maintained detailed records on all interactions with clients, allowing for personalized follow-ups and targeted recommendations.
- Educated clients on available resources and options within the organization''s offerings, empowering them to make informed decisions about their personal service needs.
- Assisted clients in navigating complex forms and paperwork, simplifying the process for them.
- Provided exceptional service by actively listening to client needs and offering tailored solutions.
- Worked diligently towards maintaining confidentiality pertaining to personal information provided by clients.
- Provided support during high-stress situations, helping clients remain calm while finding effective solutions to their problems.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Displayed excellent interpersonal skills while interacting with clients, thereby receiving positive feedback on my communication style and approach.
Environmental Services Housekeeper
Columbia Co. Health System
03.2020 - 09.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
Food Prep Cook
Moose Creek Cafe and Bakery
03.2018 - 02.2020
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
- Developed excellent knife skills for efficient food preparation while upholding safety standards within the kitchen environment.
- Reduced food waste through careful inventory management, storage, and rotation practices.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Customer Service Representative
Albertsons Grocery Store
04.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Albertsons Grocery Store
04.2011 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate Of Science - Theology
Boise Bible College
Boise, ID04.2008
Associate Of Arts - Art And Literature
Edmonds Community College
Lynnwood, WA05.2004
Skills
- Documentation expertise
- Exceptional organization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
- Office procedures
- Self motivation
- Goal setting
- Professionalism
- Document processing
- Accuracy and precision
Timeline
Referral and Authorizations Coordinator
Columbia Co. Health System
10.2022 - 05.2025
Personal Service Representative
Columbia Co. Health System
09.2021 - 10.2022
Environmental Services Housekeeper
Columbia Co. Health System
03.2020 - 09.2021
Food Prep Cook
Moose Creek Cafe and Bakery
03.2018 - 02.2020
Customer Service Representative
Albertsons Grocery Store
04.2015 - 03.2018
Cashier
Albertsons Grocery Store
04.2011 - 03.2015
Associate Of Science - Theology
Boise Bible College
Associate Of Arts - Art And Literature
Edmonds Community College
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