Laurie Nystrom
Littleton,MA
Summary
Diligent and detail-oriented with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
25
25
years of professional experience
Work History
Operations Manager
GelSight
Waltham, MA
02.2022 - Current
- Oversaw daily operations to ensure efficiency, productivity, and compliance with company policies and procedures
- Developed and implemented process improvements to streamline workflows and reduce costs
- Managed inventory, supply chain logistics, and vendor relationships to maintain adequate stock levels
- Supervised and supported cross-functional teams, including hiring, training, and performance evaluations
- Collaborated with senior leadership to develop budgets, forecasts, and strategic plans
- Coordinated scheduling and resource allocation to meet production or service deadlines
- Improved customer satisfaction by enhancing service delivery and support systems
- Led initiatives in organization, cleanliness, and efficiency in warehouse/office environments
Professional Photographer
Natural Capture Photography
Littleton, MA
2012 - 02.2022
- Wedding and Portrait Photographer
- Established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
- Monitored progress by establishing plans, budgets and measuring results.
- Planned and obtained original shots using innovative thinking and new techniques.
- Purchased materials and props for photo shoots to enhance products and appearance of subjects.
- Adjusted apertures, shutter speeds and camera focus according to lighting, depth of field, subject motion and exposure speed.
- Selected optimal locations, equipment and photography techniques based on assignment needs.
- Edited digital images lightly or with advanced techniques to create desired effects.
- Consulted with clients to define project goals, locations and equipment needs.
Cafe Worker
Littleton Elementary School District
Littleton, MA
09.2018 - 02.2022
- Served students and staff breakfast/lunch
- Prepared foods according to established recipes.
- Rotated stock items and ingredients to maintain freshness.
- Operated industrial dishwasher to wash glassware and utensils.
- Protected staff and students from infection by cleaning and sanitizing surfaces and equipment.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Adhered to company food, safety, quality and sanitation policies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Offered support to other stations during high-volume shifts to maintain optimal performance.
Client Service Representative and Insurance Broker
Lowell Five Bank
Lowell, MA
08.2000 - 04.2015
- Worked closely with all advisors to ensure customer service was top priority and support was being provided.
- Documented conversations with customers to track requests, problems and solutions.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Pursued continued professional development through insurance workshops, course and webinars.
- Conducted needs-based assessments to recommend appropriate coverage and investment options for both individuals and businesses.
- Built and maintained long-term client relationships through regular follow-ups and customer service
- Educated clients on policy features, coverage options, and financial planning strategies
- Processed new applications, policy changes, claims, and billing inquiries accurately and efficiently
- Met and exceeded sales goals through proactive outreach, referrals, and lead follow-up
- Maintained up-to-date knowledge of industry regulations, product offerings, and market trends
- Collaborated with underwriting and claims departments to ensure smooth policy servicing
- Utilized CRM systems to track client interactions and manage sales pipelines
Education
Associate of Arts - Business Administration
Middlesex Community College - Bedford
Bedford, MA01.2007
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA05.2002
Skills
- Client service orientation
- Team leadership
- Relationship management
- Positive demeanor
- Problem solving
Accomplishments
GelSightNystrom
- Completed and received life, health and disability insurance license per Massachusetts state exam. (2009)
- Completed and received certification for Serv Safe manager exam (2022)
Timeline
Operations Manager
GelSight
02.2022 - Current
Cafe Worker
Littleton Elementary School District
09.2018 - 02.2022
Client Service Representative and Insurance Broker
Lowell Five Bank
08.2000 - 04.2015
Professional Photographer
Natural Capture Photography
2012 - 02.2022
Associate of Arts - Business Administration
Middlesex Community College - Bedford
High School Diploma -
Greater Lowell Technical High School
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