Laurie A. Pack
Frankfort,KY
Summary
Results-driven HR Executive with 30 + years in achieving positive human resources results for large and geographically disperse companies. Articulate negotiator skillful in supporting competitive company growth by creating and executing human captial strategy. Organized planner with excellent team leadership and program management abilities.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CHIEF HUMAN RESOURCES OFFICER
The Pack Group – America’s HR Experts, LLC
2022.01 - Current
- Working with CEOs and CHROs as interim HR leader and providing expert executive compensation, general human resources, compensation and benefits consulting as well as recruitment services.
Chief Human Resources Officer, Global
Sunrise Senior Living
2020.05 - 2021.12
- Executive team member providing human resource leadership to the North America business with 23,000+ team members in 290 locations along with advisory services to UK operations with 5,000+ team members
- Recruited by CEO to reorganize, strengthen, and stabilize the leadership team and improve internal communication as the company addressed COVID impact, declining revenue, and divestiture of UK business
- Led corporate restructuring and transition in organizational structure to improve performance for owners
- Restructured corporate overhead, achieving cost-cutting targets and a 10% reduction in personnel
- Streamlined leadership and cut in half number of direct reports to the CEO while realigning customer interfaces to align with facility ownership versus a geographic focus
- Created executive retention plans successfully retaining all leaders; oversaw TUPE process for UK divesture
- Partnered with the CEO to conduct a comprehensive talent assessment and coach a newly constructed executive team to improve group effectiveness
- Assisted with designing and led implementation of a new long term incentive program based on business value creation
- Recruited 10,000+ team members in 2020 to address high turnover, delivered more than 12,000 in 2021, securing staffing to meet required levels
- Reduced turnover and agency usage; increased team members working full-time schedules
- Implemented a vaccine mandate, including an accommodation process, record-keeping system, and communications campaign, surpassing goal with a 95% vaccination rate
- Launched new DEIB taskforce, created focused support approach to enable leaders to gain competencies and embed improvements fostering a psychologically safe and inclusive work environment
- Received Great Place to Work certification and recognition by Fortune for Aging Services in 2021.
Chief Human Resources Officer, North America
gategroup
2009.01 - 2020.01
- Served in top North America HR role since 2009: Led succession planning, talent development, talent acquisition, rewards, HRIS, labor relations, employment compliance, internal communications, and HR operations/business partnership teams for $1 billion division with 13,000 employees, 13 unions, and a national Labor Council
- Expanded responsibilities included labor relations (2014) and workers’ compensation, risk management, payroll, time and attendance, and headquarter facility administration (2015)
- Managed 120-person HR staff
- Developed and launched People First initiative, securing buy-in from CEO and business leaders
- Cut annual turnover by 54% and improved hiring with 96% on-time delivery for more than 6,500 hires
- Delivered recruiting results enabling multiple startups allowing business expansion
- Championed diversity hiring, leading to a 9% improvement in ethnic diversity and a 29% improvement in gender diversity within the first year of implementation
- Standardized contingent staffing agreements, consolidating 174 staffing vendors to one and decreasing annual agency spend by $4 million
- Increased applicant flow 500%
- Reduced hiring costs by 25% overall
- Created GM training program, increasing diversity in internal talent pipeline and retention of talent
- Received global award from CEO for innovation and collaboration from a support function
- Established standards for HR excellence; advanced maturity of the function improving ability to scale
- Led HR integration of $200 million Canadian business in 2010 with 2,200 employees; collaborated with Canadian leadership to negotiate flexibility in union contracts adding $5 million in EBITDA
- Improved talent acquisition/recruitment, including co-sourcing model that accelerated time-to-fill and hardwired standardized capabilities into the business, resulting in 6,000+ hires per year
- Restructured organization, reducing corporate overhead by $1 million and reinvested in operating units
- Led North American implementation of Workday Human Resources system that standardized processes and improved compliance and modernization of Kronos time and attendance system to improve labor planning and productivity, and wage and hour compliance, and reduce overtime
- Developed customized training curriculum and first division-wide high-potential program to broaden general management talent pool and strengthen succession planning
- Created company’s first employee value proposition and branding.
Vice President, Global Compensation, Benefits and HRIS
gategroup (global parent)
2007.01 - 2009.01
- Recruited to lead executive compensation efforts in anticipation of a public stock exchange listing and establish a strong compensation, HRIS, and benefits function for the U.S
- Division
- Supported executive compensation activities of the board and served as Compensation Committee Secretary
- Facilitated integration of seven acquisitions of complementary brands, creating framework and negotiating executive agreements, and promoting retention of new executives
- Led HR activities globally for gategroup to become a publicly listed company on Swiss Stock Exchange, collecting data and necessary disclosures from a highly decentralized organization
- Partnered with the CEO and global CHRO to create and administer phantom stock plan pre-listing; post-listing, created new long-term incentive program tied to stock performance to retain key leaders, achieving 100% retention in first three years
- Identified total cost of ownership for HR systems and launched a global RFP for a standard global platform
- Spearheaded worldwide performance management process for 3,000+ professional employees; utilized SuccessFactors to access talent and measure performance.
Assistant Vice President, Total Rewards
Inova Health System
2005.01 - 2007.01
Senior Director, Compensation, Benefits, HRIS, and Worklife
Inova Health System
2002.01 - 2004.01
Director, Benefits and Worklife
Freddie Mac
1998.01 - 2002.01
Interim Director, Executive Compensation
Freddie Mac
2000.01 - 2001.01
Manager, Health and Welfare Benefits
Freddie Mac
1996.01 - 1998.01
Manager, Benefits
Inova Health System
1994.01 - 1996.01
Education
MBA - Human Resources
American University
Washington, DC01.1994
BS - Business Administration
Georgetown College
Georgetown, KY05.1989
Skills
- Performance Management
- Benefits Administration
- Employment Law
- Leadership Development
- HR Analytics
- Labor Relations
- Compensation Design
- Workforce Planning
- HR Technology
- Organizational Development
- Talent Management
Certification
- CCP, Certified Compensation Professional, World at Work
- SPHR, Senior Professional in Human Resources, Society for Human Resources Management (inactive)
- Certificate in Financial Planning, International Foundation of Employee Benefit Plans
- Certified Facilitator, Development Dimensions International
- Healthcare Executive Fellowship, Advisory Board
Accomplishments
- 2016 CHRO of the Year for North America from HRO Today
- 2015 Award for Excellence in Innovation from HR Leadership Awards of Greater Washington
- 2013 Ultipro Innovation Award for Achieving Corporate Objectives
Additional Information
I love to play pickleball and practice yoga
Timeline
CHIEF HUMAN RESOURCES OFFICER
The Pack Group – America’s HR Experts, LLC
2022.01 - Current
Chief Human Resources Officer, Global
Sunrise Senior Living
2020.05 - 2021.12
Chief Human Resources Officer, North America
gategroup
2009.01 - 2020.01
Vice President, Global Compensation, Benefits and HRIS
gategroup (global parent)
2007.01 - 2009.01
Assistant Vice President, Total Rewards
Inova Health System
2005.01 - 2007.01
Senior Director, Compensation, Benefits, HRIS, and Worklife
Inova Health System
2002.01 - 2004.01
Interim Director, Executive Compensation
Freddie Mac
2000.01 - 2001.01
Director, Benefits and Worklife
Freddie Mac
1998.01 - 2002.01
Manager, Health and Welfare Benefits
Freddie Mac
1996.01 - 1998.01
Manager, Benefits
Inova Health System
1994.01 - 1996.01
MBA - Human Resources
American University
BS - Business Administration
Georgetown College
- CCP, Certified Compensation Professional, World at Work
- SPHR, Senior Professional in Human Resources, Society for Human Resources Management (inactive)
- Certificate in Financial Planning, International Foundation of Employee Benefit Plans
- Certified Facilitator, Development Dimensions International
- Healthcare Executive Fellowship, Advisory Board
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