Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Application Proficiency
Languages
Timeline
Generic

Laurie Parra

Tustin,CA

Summary

With over 15 years + I am self-motivated professional to support the Administration, Procurement, Accounting, & Customer Service efforts of an organization that will reward experience, dedicated performance and achievement with professional challenge and opportunities for continued growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Program Manager, IT Procurement

e.l.f. Cosmetics
05.2023 - 12.2024

Cosmetics is a renowned American beauty brand, it offers bath products, skin-care products, professional tools, brushes, makeup items, and many more at an affordable price range

  • Developing and implementing IT procurement strategies to support the Capital Expenditures purchases to support North America and International entities: UK, Germany
  • Managed and monitored IT and e-Comm budgets
  • Prepared detailed reports for month end
  • Ensure SOX compliance
  • Maintain databases
  • Managed and Support relationships with suppliers to ensure timely delivery of IT products and services
  • Develop, hone, and execute new improved procurement strategies across all channels of purchasing, IT and E-Comm
  • Coordinate with Consultants to ensure clarity of the specifications and expectations of the company projects to ensure their hours were allocated to the correct budgets
  • Heavily involved in daily, month end and year end activities with the finance team
  • Additional duties as required
  • Assist CMO with credit card receipts in Concur
  • Set up monthly and Quarterly meetings for Managers and Directors
  • Managed approximately 45+ incoming calls, emails and faxes per day from customers.
  • Maintain confidential spreadsheet to ensure all information is current and accurate
  • Assist with any team building events
  • Coordinated team efforts for project milestones, driving engagement and accountability.

SR. Customer Product Manager

EVRIHOLDER PRODUCTS
05.2021 - 04.2023

C ompany Overview: Evriholder Products is an innovative Housewares company that specializes in a wide variety of categories including Kitchen and Bakeware, Beauty, and Fitness

  • Analyzed customer service data to identify trends, opportunities for improvement, and to develop strategies for improved customer service
  • Developed and maintained relationships with key customers and stakeholders
  • Analyzed customer feedback and implemented changes to improve customer service
  • Monitored order processing, shipment, and delivery methods to ensure customer satisfaction
  • Resolved customer complaints and disputes in a timely and efficient manner
  • Participate in business strategy meetings to identify customer service needs
  • Additional duties as required
  • Maintained positive vendor relations to build strong partnerships.

Sr. Procurement Specialist

PACIFIC SUNWEAR
05.2005 - 05.2021

Company Overview: Pacific Sunwear is a retail clothing brand rooted in the youth-oriented culture and lifestyle of California

The company sells lifestyle apparel, along with footwear and accessories designed for teens and young adults

  • Collaborated with cross-functional teams to develop robust procurement strategies aligned with organizational goals.
  • Coordinated logistics operations to ensure timely delivery of goods while maintaining appropriate inventory levels.
  • Developed and implemented strategic sourcing strategies to meet organizational IT department objectives and reduce costs, driving over $3million savings for 2021
  • Developed and maintained strong relationships with existing and potential suppliers, and manage the new supplier onboarding process, to ensure we are leveraging existing suppliers to obtain best service, drive savings, and maintain preferred and approved supplier list
  • Assisted with costs and data analysis to monitor vendor performance, in executing over six hundred purchased, to support a $50 million budget, in supporting all North America locations
  • Managed and monitored the procurement process to ensure timely delivery of services and developed risk mitigation strategies to manage potential supplier risks
  • Created and maintained the IT expense and capital expenditure tracking process for the following Locations: Corporate office in Anaheim, California, Bellevue, Washington, Westmont, Illinois and Groveport, Ohio
  • Heavily involved in daily, month end and year end activities with the finance team
  • Additional duties as required
  • Assist CIO with credit card receipts in Concur
  • Set up monthly and Quarterly meetings for Managers and Directors
  • Answer phones and take messages
  • Maintain confidential spreadsheets to ensure all information is current and accurate
  • Assist with any team building events

Education

High School Diploma -

Cerritos City College
Cerritos, CA
06.1980

Skills

  • Customer Service
  • Administration
  • Procurement
  • Accounting
  • Project Management
  • Problem-solving
  • MS office applications
  • Detail-oriented
  • Decision-making

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20 in the development of new financial software application for Lawson/Infor.
  • Documented and resolved Telephony issues for a big corporation which led to $300M savings over 2 years.

Certification

Lotus Domino - People Styles

Application Proficiency

  • Infor/Lawson
  • Scan One
  • Tipalti
  • Concur
  • AS400
  • Jira
  • NetSuite
  • Wrike
  • ServiceNow
  • Word
  • Excel
  • Outlook
  • Powerpoint


Languages

English
Full Professional

Timeline

Program Manager, IT Procurement

e.l.f. Cosmetics
05.2023 - 12.2024

SR. Customer Product Manager

EVRIHOLDER PRODUCTS
05.2021 - 04.2023

Sr. Procurement Specialist

PACIFIC SUNWEAR
05.2005 - 05.2021

High School Diploma -

Cerritos City College
Laurie Parra