LAURIE PELLETIER
Augusta,Maine
Summary
A multifaceted, ambitious Administrative Associate seeking long term service with a variety of complex and divergent clerical functions that offers professional challenges.
Excellent work ethic and dependable, punctual, hardworking and quick-learning team player with effective communication and problem-solving skills. Excels in organization, supply management, recordkeeping and schedule coordination skills.
Results-driven with successful track record of providing administrative support in busy office environments.
Overview
23
23
years of professional experience
Work History
Office Associate II
DAFS-B.A.B.L.O.
07.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Processed payments and documented account changes for financial accuracy and transparency.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
Office Associate II
DPS - Training Unit
10.2021 - 06.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized, stored and retrieved files to enhance daily operations and support unit needs.
- Managed incoming paperwork of active Troopers and new recruits paperwork.
- Kept MSP Sworn individuals training records records current and accurate in ACCESS.
- Developed and maintained spreadsheets for remote bill paying and tracking.
- Data entry new cadets/recruits in Access, generated weekly reports of progress during Basic Training.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling a range of routine and special requirements.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
Office Associate II
DPS - MSP Troop K
01.2018 - 10.2020
- Interacted with customers by phone, email, or in-person, providing professional and friendly, knowledgeable assistance.
- Prepared, executed travel plans, and expense reports for for out of state trainings.
- Completed clerical tasks such as filing, copying, scanning, faxing and distributing mail.
- Ordered and maintained office supplies for the office and road troopers
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Processed payments and documented account changes for financial accuracy.
- Restocked supplies and placed orders to maintain adequate stock levels.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Office Assistant II
DACF - Bureau of Parks and Lands
07.2017 - 12.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Handle camping reservations for State of Maine Parks
- Process credit card payments
Administrative Assistant II
Maine Municipal Association
04.2016 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Created and maintained databases to track and record customer data.
- Create training packets and certificates for printing.
- Work with Caterers for meals at training events.
- Travel to venues to set up training sessions for various Municipal departments.
Administrative Assistant/Medical Student Coordinator
Maine Dartmouth Family Medicine Residency
01.2006 - 04.2016
- Scheduled Core Clinical Rotations at MGMC for UNECOM and Togas VA.
- Receive, review application for a variety of clinical rotations.
- Manage student housing, meals, and rotations
- Coordinate clinical rotation with a variety of Physicians in and around the Central Maine area
- Plan and provide end of year graduation events
- Proctor Medical Student exams every six weeks
Transportation Supervisor
Associated Grocers of Maine, Gardiner
08.2000 - 11.2005
- Manage and Supervised the workflow, seasonal delivery routes, driver time away and special deliveries.
- Responsible for deliveries, customer satisfaction
- Maintained and enforced Local, State and Federal compliance
- Prepare and compose confidential correspondence, reports, arranges meetings, conferences, event planner, execute travel arrangements, process expense reports
- Keeping records, data input and retrieving files
- Ability to work independently, decision-making and problem-solving skills
- Collaborating with clients and Drivers for most effective routes and times.
- Assessing employee performance, identifying areas for improvement
- Organize and oversee department to ensure maximum productivity and CMV Compliance
- Computer skills and knowledge of collaboration tools - On-Board Logging Devices
Education
HOW TO SUPERVISOR -
University of Maine
undefined
Notary
Supervisory Leadership Certificate Program" - undefined
Reserve Army
1994
Skills
- Excellent Customer Service Skills, in person, phone email & mail
- Interpersonal Communication Skills
- Expert Microsoft Office: Word & Excel
- Records Management, Data Entry, Retrieval
- Schedule Management office personal
- Strong Problem Solver, Departmental Support
- Bank Deposits (USBANK & Advantage)
- Records Preparation/Retention
- Self Starter, Ambitious
- Order and Maintain Office Supplies and Inventory
- Digital File Management
- Calendar Maintenance/Office Manager
- Event Planning & Special Requests
Accomplishments
- Oversaw implementation of On-Board Logging computers for truck drivers which resulted in more cost-effective service.
- Developed and implemented electronic billing approval and submissions for Training Unit, which resulted in increased quick turn around paying bills.
- Supervised/Managed daily schedules for 35 truck drivers and one staff member.
- Trained over 100 truck drivers to use electronic logging devices.
- Managed year long schedules for 3rd and 4th year medical students (18 to 50)
Timeline
Office Associate II
DAFS-B.A.B.L.O.
07.2022 - Current
Office Associate II
DPS - Training Unit
10.2021 - 06.2022
Office Associate II
DPS - MSP Troop K
01.2018 - 10.2020
Office Assistant II
DACF - Bureau of Parks and Lands
07.2017 - 12.2018
Administrative Assistant II
Maine Municipal Association
04.2016 - 05.2017
Administrative Assistant/Medical Student Coordinator
Maine Dartmouth Family Medicine Residency
01.2006 - 04.2016
Transportation Supervisor
Associated Grocers of Maine, Gardiner
08.2000 - 11.2005
HOW TO SUPERVISOR -
University of Maine
undefined
Notary
Supervisory Leadership Certificate Program" - undefined
Reserve Army
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