Laurie Perez
Tempe ,AZ
Summary
Experienced Collections Specialist bringing 20+ -years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Collections Analyst
JP Morgan Chase
Tempe, AZ
06.2012 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with repossession agents to coordinate activities.
- Identified best-known address to locate client's collateral or customer.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Skills
- Debt Repayment Negotiation
- Payment Scheduling
- Federal Regulation Compliance
- Credit and Collections
- Account Monitoring
- Performance Goals
- Negotiation and Resolution
- Critical Thinking
- Skip Tracing
- Damage Claims
- Persuasive Negotiations
- Organizational Skills
- FDCPA Compliance
- Analytical and Critical Thinking
- Loss Mitigation
Timeline
Collections Analyst
JP Morgan Chase
06.2012 - Current
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