Laurie Phillips

Biotherapy and Chemotherapy certified

• Demonstrated strong critical thinking skills when assessing patients'' responses to therapy or detecting potential complications related to cancer treatments.
• Consistently adhered to medication administration policies, minimizing the risk of errors or adverse events involving high-risk medications such as chemotherapy agents.
• Contributed to clinic efficiency by coordinating appointment scheduling, managing patient flow, and assisting with administrative tasks as needed.

Directed seven units and 125+ employees in a Trauma II with all service lines including cardiac, neuro/spine, ortho, general, GYN, robotics, ENT

• Maximized resource utilization by scheduling elective surgeries according to available operating room capacity and staffing levels.
• Established effective communication channels between physicians, nurses, and support staff for optimal collaboration during surgeries.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

· February 2021 “best surgical services they have seen” for QRS internal HCA survey

· May 2020 Physician engagement survey up 20% excellent rating for Surgical Services: 84% excellent/good

· 2019 Glint employee engagement platform 95% favorable for Central Sterile Processing; 91% favorable for Same Day Surgery; 92% favorable for Endoscopy; 85% favorable for Surgery

· Over 125 direct reports and three managers

· Increased robotic volume 42% from 2018 to 2019 (170 2018 and 291 in 2019)

· Sustained 0.34% IUSS flash sterilization rate

· 2019 HCA award for Unit of Distinction for Surgery

· 2019 HCA award Honorable Mention for PACU

· Gulf coast Surgical services Director Advisory Committee member by nomination

· Increased hospital gross to 25 million in 2019, up from 17 million in 2018

· 100% August 2019 hip fracture surgery within 24 hours, up from year to date 44% in July 2019

· May 2019 Glint employee engagement 88% for average for my departments; 95% for Central Sterile Processing (up from 70% in 2018)

· $157,478.00 in 2018 Stryker reprocessing savings, $392,467.00 in 2019 in savings

· 2018 #9 out of the company for Surgery Unit of Distinction, top 5% of the company

· OR of 20th Press Ganey percentile Q1 2018 to 95th percentile Q1 2019

· Leadership panelist at Nursing Leadership Development on Employee Engagement great turnaround and steps to improve engagement

· April 2018 Leadership panelist at Leadership Development Institute on Joint Commission Survey results: zero errors in Surgery and Central Sterile Processing

· April 2018 Quality presenter at LDI for Joint Commission survey results in Surgical Services

· Dec. 2016-Jan. 2018 decreased contaminated instruments sets from Central Sterile Processing 89%

· Jan. 2018 led Enhanced Recovery after Surgery team for local implementation

· Leader of Orthopedic Strategic Planning meeting Dec. 2015; 2018 implemented Hand strategic plan that was developed in 2015/2018 developed Total Joint Program

· Developed an OR Laser Program with a Laser Safety Officer

· Reduced surgical site infection rate from 1.63% July 2015 to 0% December 2015 to Feb. 2016

· Planned and implemented $2.3 million dollar operating room construction project

· Developed surgical processes to achieve Level II trauma status

· OR PI improved revenue of 1.5 million per year 2017

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

· Responsible for 24 hour functioning of a busy 16 bed surgical suite.

· Supervised over 75 employees; delivered disciplinary action as needed in collaboration with Human Resources

· Responsible for the day to day operations in surgery in collaboration with materials management and physicians as well as other departments

· Developed and implemented action plans related to employee injuries, employee satisfaction, and Joint Commission readiness

· Held monthly staff meetings and departmental meetings to resolve issues; responsible for the surgery schedule and staffing

· Produced a record number of surgeries Dec. 2014 with 100,000 minutes, with five nurses on light duty and five nurse openings

· Hired 16 additional staff from Dec. 2014-May 2015

· Worked with the ICU and floor directors and charge nurses to inform them of upcoming surgeries by the schedulers and charge nurses, increasing CHG washings pre-op

• Maintained strong working relationships with physicians and ancillary staff, fostering collaborative approach to patient care delivery.
• Responded to patient emergencies to provide prompt and correct intervention .
• Participated in quality improvement initiatives to improve patient care outcomes.

· Coordinated the OR schedule for two different hospitals

· Assess, plan, implement and evaluates care for surgical patients

· Circulates all services; scrubs as needed; takes trauma call and regular call three to six times a week; covers sick staff call

· Responsible and accountable for the delivery of nursing care in surgical services

· Directs the flow of patients and monitors unit activity, works as a clinical resource, assist in the coordination of care between departments, performs yearly evaluations of staff, and works toward the resolution of employee, physician and patient complaints that occur in surgical department

· Makes staff assignments, monitors quality of work, monitors productivity and morale of surgical staff, supervises employee adherence to hospital and departmental policies.

· Assisted in the development and implementation of Trauma Level II in surgical services.

· Developed and implemented action plans related to SCIP measures, employee satisfaction, and educational needs of perioperative services

· Interviews and hires staff in surgery department; collaborates with surgeons and anesthesiologists and materials management to supply advanced equipment and supplies necessary for surgeries

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

· ENT and Urology nurse manager experience

· Circulated all services

· Instructed and supervised over 57 surgical technicians utilizing past scrub experience

• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.