Laurie Ragugini
Marshall,TX
Summary
Hardworking and reliable Practice Manager with a passion for people. Strong ability to build trust and inspire employees to do their best. Offering excellent communication skills and relationship building. Highly organized, proactive and punctual with team-oriented mentality. Seeking a position with a results-oriented company with opportunity for growth and advancement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Practice Manager
Ward Eye Associates
Marshall, TX
05.2021 - Current
- Oversee the day to day operations and practice staff at Marshall Eye Associates and Carthage Eye Associates.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Coordinated financial operations such as supply budgeting, bill payment, expense tracking and financial reporting tasks.
- Motivated staff by offering direction and providing constructive feedback.
- Conducted performance reviews, providing feedback and scores to each individual employee and maintaining records of results.
- Assisted employees with completion of healthcare compensation plan designs and retirement packages.
- Recruited, hired, onboarded, screened and released employees.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted with coaching and leading team to meet company goals.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Ordered supplies needed and coordinated maintenance on both buildings.
- Established solid relations with leadership and staff by attending leadership meetings and coordinating interdepartmental information exchanges.
Office Manager
Texas State Optical
Marshall, TX
08.2019 - 05.2021
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Developed processes to keep up with the companies KPI's.
- Implemented patient satisfaction survey's.
- Developed and implemented an employee handbook and several policies.
- Created spreadsheets in Excel to track data such as vacation requests, sick days, and expenses.
- Assisted the Doctor in the hiring of new employees.
- Completed all new hire paperwork.
Insurance Specialist/Optical Lab Technician
Texas State Optical
Marshall, TX
01.2009 - 05.2021
- Filed all insurance for the practice, medical, routine vision, eyewear, and contact lens.
- Verifying benefits.
- Implemented verifying benefits before the patient arrives.
- Posting insurance and patient payments.
- Balancing the daily financial sheet and making the deposit.
- Responsible for typing Doctor's notes for referrals.
- Filling out all necessary paperwork for new insurance to ensure we are properly enrolled and properly put in our system.
- Assist with the reviewing of applications of new hires.
- Responsible for Doctor Credentialing.
- Implemented and maintained a new collections process.
- Operated edging machines to cut lenses according to specifications on job tickets.
- Checked finished eyewear products for accuracy against prescriptions using the lensometer.
Receptionist
Marshall Animal Hospital
Marshall, TX
07.2003 - 07.2005
- Responsible for answering multi-line phones, scheduling appointments, checking in patients, invoicing out the clients, ensuring that all the clients questions and concerns had been acknowledged before leaving the clinic.
Optician
Texas State Optical
Marshall, TX
03.2003 - 07.2003
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Repaired and adjusted frames to meet customer needs.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Adjusted eyewear for proper fit and comfort level.
- Processed payments for products purchased by customers.
- Coordinated all staff scheduling for the location.
- Greeted patients warmly upon arrival at office or store location.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care during the dispensing process.
- Responsible for answering the phone and scheduling appointments.
Optometric Technician/Schedule Coordinator
Lusk Eye Specialists
Shreveport, LA
11.2002 - 03.2003
- Supported the Ophthalmologist by scribing during the exams.
- Ensuring the Doctors patients were properly scheduled on the correct day and times.
- Assisted with visual field testing and pre-exam data collection.
- Assisted the Ophthalmologist on surgery days.
- Traveled to another office to assist with pre and post op care with the Ophthalmologist and lead technician.
Teller
AmSouth Bank
Shreveport, LA
05.2002 - 11.2002
- Responsible for all customer transactions, ensuring all money handled properly and for customer satisfaction.
Optician
Vision 4 Less
Shreveport, LA
07.1998 - 05.2002
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Repaired and adjusted frames to meet customer needs.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Adjusted eyewear for proper fit and comfort level.
- Processed payments for products purchased by customers.
- Coordinated all staff scheduling for the location.
- Greeted patients warmly upon arrival at office or store location.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care during the dispensing process.
Education
Bachelor of Applied Science - Business Studies
East Texas Baptist University
05.2024
Associate of General Studies -
Bossier Parish Community College
05.2009
H.S., Diploma -
South Fulton High School
05.1997
Skills
- Meticulous Attention to Detail
- Time Management
- Teamwork
- Willingness to learn
- Staff Management
- Mentoring and Coaching
- Budget Oversight
- Workflow Efficiency
- Policy Implementation
- Performance Metrics
- Recruiting, hiring, and onboarding
- Microsoft Office
Certification
University of Houston College of Optometry - Professional Eye Care Associates of America: Office Manager Certification
Activities
- Member, East Texas Human Resource Association (ETHRA) August 2021 - Present
- East Texas Baptist University, President's List Spring 2023
- Member, Rotary Club of Carthage January 2024-Present
Timeline
Practice Manager
Ward Eye Associates
05.2021 - Current
Office Manager
Texas State Optical
08.2019 - 05.2021
Insurance Specialist/Optical Lab Technician
Texas State Optical
01.2009 - 05.2021
Receptionist
Marshall Animal Hospital
07.2003 - 07.2005
Optician
Texas State Optical
03.2003 - 07.2003
Optometric Technician/Schedule Coordinator
Lusk Eye Specialists
11.2002 - 03.2003
Teller
AmSouth Bank
05.2002 - 11.2002
Optician
Vision 4 Less
07.1998 - 05.2002
Bachelor of Applied Science - Business Studies
East Texas Baptist University
Associate of General Studies -
Bossier Parish Community College
H.S., Diploma -
South Fulton High School