Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Robinson

Brighton,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Community Leader/Branch Manager

U.S. Bank
2019 - Current
  • Leader of Managers and 40+ employees
  • Established partnerships to streamline hiring process for 10 locations.
  • Successfully onboard new hires and provide foundation for new role.
  • Collaborate with subject matter experts to design, develop, and facilitate projects that provide individual development in existing role or aspiring roles.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Promoted 10 individuals into Management roles and other departments within U.S. Bank.

Wealth Management Banker

U.S. Bank
2016 - 2019
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Recognized as a Top 10 Banker in St. Louis Market

Retail Branch Manager

U.S. Bank
2006 - 2016
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Promoted 5 individuals to Branch Managers
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Branch Manager

Regions Bank
Alton, IL
2002 - 2006
  • Resolved customer complaints to maintain high level of satisfaction.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Branch Manager

CitiFinancial
Alton, IL
1994 - 2002
  • Launched new training program to boost employee skills and staff retention rate.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Education

No Degree - Accounting And Business Management

Missouri Baptist University
St Louis, MO

High School Diploma -

Alton High School
Alton, IL
06.1992

Skills

  • Staff Recruitment
  • Training and Development
  • Relationship Management
  • Conflict Resolution
  • Verbal Communication
  • Human Resources Knowledge
  • Risk Management

Timeline

Community Leader/Branch Manager

U.S. Bank
2019 - Current

Wealth Management Banker

U.S. Bank
2016 - 2019

Retail Branch Manager

U.S. Bank
2006 - 2016

Branch Manager

Regions Bank
2002 - 2006

Branch Manager

CitiFinancial
1994 - 2002

No Degree - Accounting And Business Management

Missouri Baptist University

High School Diploma -

Alton High School

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