Organized and dependable candidate passionate about building relationships with key decision makers, customers and team members to further company goals. Successful at managing multiple priorities with a positive attitude, remaining calm under pressure and finding innovative solutions to tough challenges. Experience in dispatching, office management and a willingness to take on added responsibilities to further company success.
Hi, I’m
Laurie Rodrigo
Customer Service / Dispatcher
Rancho Cucamonga,CA
Summary
Overview
9
years of professional experience
Work History
Quinn Industries Riverside , CA
Rental Coordinator /Customer Service Representative
08.2022 - 02.2023
Job overview
- Answered heavy multi-line telephone call promptly to avoid on-hold wait times.
- Promptly responded to customer inquiries and requests from prospective customers.
- Acquired detailed inventory awareness for hundreds of pieces of specialty equipment.
- Collaborated with 16 Quinn stores statewide to coordinate inventory availability for customer requests.
- Facilitate reservations, write rental contracts, close out and billed numerous rental contracts daily.
Magna Transportation Group (Temporary)Rancho Cucamonga , CA
Dispatcher / Customer Service Associate
05.2022 - 06.2022
Job overview
- Built professional relationships with new customers and cultivated existing active listening and thoughtful, open-ended questioning.
- Maintained customer satisfaction with forward-thinking strategies focused on customer needs and resolving concerns.
- Evaluated and adjusted 20+ routes, communicated with 35+ drivers daily to assign projects and determine which trucks and trailers would be used for each load.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Ted Sakaida & Sons Trucking, Inc. Sylmar , CA
Dispatcher /Customer Service Specialist /Office Assistant
07.2014 - 04.2022
Job overview
- Exhibited high energy and professionalism when dealing with clients and staff. Earned customers trust through transparency resulting in anincrease of 73% of customers making Sakaida their preferred hauler.
- Responsible for taking all clients orders daily, processing to reservations, determining routes, drivers, trailers, city, state permits and curfews.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Skills
- Outstanding customer service and communication
- Ability to hand multiple priorities with tight deadlines
- High attention to detail and follow through
- Strong time management and organization skills
- Proficiency in PCS, DSI, I-RENTS, Quickbooks and Microsoft Office Suite including Word, Excel and Outlook
Timeline
Rental Coordinator /Customer Service Representative
Quinn Industries
08.2022 - 02.2023
Dispatcher / Customer Service Associate
Magna Transportation Group (Temporary)
05.2022 - 06.2022
Dispatcher /Customer Service Specialist /Office Assistant
Ted Sakaida & Sons Trucking, Inc.
07.2014 - 04.2022
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