Laurie Rose
Roseville,CA
Summary
Enthusiastic Senior Operations Manager offering 27-year background overseeing production of goods and provision of services in the Health Care Industry. Polished in managing operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and budget development practices. Exceedingly experienced in healthcare and home infusion management.
Overview
2025
2025
years of professional experience
Work History
Quality Assurance Coordinator
Option Care Home Infusion
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Assisted with quality control audits.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and establishing customer satisfaction.
Special Projects Supervisor
Option Care Home Infusion
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts with Hospice, Private Insurance, and State Prison.
Office Manager
Option Care Home Infusion
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Controlled resources and assets for department activities to comply with industry, OSHA, Federal, and State Requirements.
- Developed and implemented detailed emergency procedures to ensure safe practices.
Senior Operations Manager
Option Care Home Infusion
03.1997 - 11.2024
- Launched staff engagement programs such a Women's Leadership Group increasing operational quality.
- Cultivated and strengthened lasting client and vendor relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets across multiple Option Care locations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Prepared documents for internal and external audits in addition to maintaining inventory counts.
Education
Associate of Arts - Liberal Arts
Sierra College
Rocklin, CAHigh School Diploma -
Del Oro Highschool
Loomis, CASkills
- Logistics management
- Customer service
- Operations management
- Budget administration
- Leadership proficiency
- Facility management
- Staff hiring
- Payroll processing
- Office administration
Timeline
Senior Operations Manager
Option Care Home Infusion
03.1997 - 11.2024
Quality Assurance Coordinator
Option Care Home Infusion
Special Projects Supervisor
Option Care Home Infusion
Office Manager
Option Care Home Infusion
Associate of Arts - Liberal Arts
Sierra College
High School Diploma -
Del Oro Highschool
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