LAURIE ROSS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the teams goals.
Currently seeking and to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills while developing new skills.
Overview
36
36
years of professional experience
Work History
PRIVATE WEALTH MANAGEMENT
J.P. MORGAN CHASE
11.2022 - 04.2024
- Partnered with cross-functional teams such as compliance, operations, tax advisory to ensure seamless service delivery to clients.
- Prepared and maintained accurate documentation, ensuring compliance with company policies and procedures.
- Utilized computer software, to process various types of requests.
- Processed Title Change that were requested by the Middle Office. Ex. UTMA to Sole Ownership, Sole Ownership converting to Trust Account, Beneficiary Request, TOD, POD, ITF Accounts.
- Utilized computer software to scan, store and organize documents electronically.
- Identified opportunities for process improvements within the organization's document management system.
- Reviewed documents for completeness, accuracy, and compliance with established standards prior to archiving them.
- Maintained confidentiality of all sensitive documents in accordance with legal requirements.
- Provided support to other departments by responding to inquiries regarding document management processes.
- Performed data entry tasks accurately and quickly to ensure the accuracy of records.
PB CLIENT INFORMATION MAINTENANCE TEAM
J.P. MORGAN CHASE
06.2019 - 11.2022
- Conducted scheduled team meetings to review progress towards goals, discuss challenges faced in daily activities, and foster an environment of open communication among team members.
- SME on Olympic Account Openings (offshore-trading). Expert on completing and verifying the requests in a timely manner prior to the first trade. Training management and offshore partners who would participate in weekly calls to move the process offshore.
- I would process the enhancement testings for Olympic NY Accounts.
- Organize all Olympic projects
- Process daily Olympic reports for updates and verification.
- Daily Mortgage accounts ensuring the correct primary/secondary owners were listed on each accounts.
- Maintaining Omni shadow accounts
PB CLIENT INFORMATION ACCOUNT OPENING TEAM
J.P. MORGAN CHASE
06.2013 - 06.2019
- Championed process improvements within the team by identifying bottlenecks and proposing effective solutions, resulting in greater operational efficiency.
- Maintained accurate records of all transactions and client information, ensuring data integrity and confidentiality at all times.
- Streamlined account opening procedures by implementing efficient processes, resulting in reduced client wait times.
- Exceeded performance targets consistently by efficiently processing a high volume of new accounts while maintaining strict attention to detail and accuracy.
- Managed high volumes of client inquiries, stance on account-related issues and maintaining strong relationships.
MUTUAL FUNDS SPECIALST TRUST OPERATIONS
WILMINGTON TRUST COMPANY
Wilmington, DE
09.1988 - 06.2013
- Worked with all Mutual Fund Companies to setup accounts and to place trades for Trust Clients as requested either by shares or currency.
- Processed trades on a daily basis, verified NAV was received for each transaction, work closely with State Street Bank and various Mutual Funds Companies.
- Resolved any trade discrepancies prior to closing of the funds.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monthly, Quarterly, Semi-Montly, Semi- Annual and Annual client statems
Education
Accounting And Business Management
GLOUCESTER COMMUNTY COLLEGE
Sewell, NJAccounting And Business Management
Salem Community College
Penns Grove, NJSkills
I became familiar with the required processes and developed new skills on how to read, prepare and verify Trust documents, Beneficiary forms, UTMA documents, Name change documents pertaining to entity Title changes, Name changes, Ownership changes , Trust name changes and Account identifiers
- Attention to Detail
- Critical Thinking
- Microsoft Excel
- Analytical Thinking
- Client Confidentiality
- Regulatory Requirements Adherence
Accomplishments
- Collaborated with the technology team to create a tool to reduce the time of mirroring an account that had been flagged as fraudulent. The team would manually mirror the account information to the newly created account. Depending on the type of account the team could process up to 93-94 fields.
There was a small tool in place for another process. I had suggested that we could develop the new tool using some of the logic of the margin tool. The tech team was able to create the enhancement of the margin tool. This reduced the time to open the new account from approx. 45 minutes to 5 minutes. It also helped the verifier as the team would only need to review certain fields such as new a/c # and type of account selected.
- Worked with tech team during the development of the IP Workstation. This was created to be able to add statement services for the Olympic NY accounts.
Timeline
PRIVATE WEALTH MANAGEMENT
J.P. MORGAN CHASE
11.2022 - 04.2024
PB CLIENT INFORMATION MAINTENANCE TEAM
J.P. MORGAN CHASE
06.2019 - 11.2022
PB CLIENT INFORMATION ACCOUNT OPENING TEAM
J.P. MORGAN CHASE
06.2013 - 06.2019
MUTUAL FUNDS SPECIALST TRUST OPERATIONS
WILMINGTON TRUST COMPANY
09.1988 - 06.2013
Accounting And Business Management
GLOUCESTER COMMUNTY COLLEGE
Accounting And Business Management
Salem Community College