Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Scheer

Lake Geneva,WI

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

15
15
years of professional experience

Work History

Leader

Tractor Supply Company
01.2020 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on [Product or Service] and assigned duties.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.

Innkeeper

Lazy Cloud Inn
05.2009 - 02.2020
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided services efficiently and with high level of accuracy.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.

Leader

Fleet Farm
08.2018 - 01.2020
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on [Product or Service] and assigned duties.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.

Cashier Assistant

Don Todd
04.2012 - 10.2018
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Answered questions about store policies and addressed customer concerns.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Retrieved items for customers and verified prices.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Helped clients transport large or bulky items into vehicles.
  • Bagged items securely to minimize breakages and reduce losses.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Williams Bay
Williams Bay, Wisconsin

Skills

  • Continuous Improvements
  • Process Improvement
  • Line Management
  • Recruitment and Hiring
  • Equipment Troubleshooting
  • Problem Solving
  • Project Management
  • Effective Communication
  • Active Listening
  • Technical Expertise
  • Organizational Skills
  • Creative Thinking
  • Time Management
  • Conflict Resolution
  • Visionary Thinking
  • Goal Setting
  • Motivating Teams
  • Decision Making
  • Coaching Abilities
  • Team Building

Timeline

Leader

Tractor Supply Company
01.2020 - Current

Leader

Fleet Farm
08.2018 - 01.2020

Cashier Assistant

Don Todd
04.2012 - 10.2018

Innkeeper

Lazy Cloud Inn
05.2009 - 02.2020

High School Diploma -

Williams Bay
Laurie Scheer