Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline

Laurie Schmeer

Professional Direct Care Giver From Birth To Age Eighty-five.

Summary

Courteous professional with substantial experience in geriatric care industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 2 years of experience. Experienced Caregiver accustomed to administering bedside and personal care, ambulation and personal hygiene assistance. Devoted care giver, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.

Overview

19
19
years of professional experience

Work History

Direct Care Provider

Self
Canandaigua, NY
09.2022 - Current
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted patients with self-administered medications.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Senior Counselor

Pathways Incorporated
Canandaigua, NY
04.2022 - 08.2022
  • Worked with clients to help them resolve behavioral, social and personal problems.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Facilitated weekly group sessions to encourage self-reflection and problem-solving.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Maintained confidentiality of records relating to clients' treatment.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Designed safe and supportive environment for clients to discuss issues.

Behavioral Health Technician

Finger Lakes Area Counseling And Recovery
Newark, NY
03.2021 - 02.2022
  • Facilitated on-site activities, support groups, and outings for clients.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Prepared and submitted daily progress and behavioral reports to management.
  • Performed client intake procedures according to internal standards for new admissions.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Taught clients how to complete basic household chores and prepare food.
  • Conducted client rounds to check on residents.
  • Searched resident belongings prior to and during stays.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Completed documentation for every incident and forwarded to correct personnel for review.

Full Time Sales Associate

Macys Department Store
Victor, NY
11.2018 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed, maintained and utilized diverse client base.
  • Presented professional image consistent with company's brand values.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Quoted prices, credit terms and other bid specifications.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.

Sales Associate

Lord And Taylor, A Division Of May
Victor, NY
11.2017 - 05.2018
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Resident Assistant

Catholic Family Services
Newark , NY
07.2016 - 02.2017
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Supervised daily activities and provided assistance to staff.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
  • Conversed with assigned residents to determine emotional and physical state of being and reported changes to resident services director.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported needs of thirty + residents under long-term care.

Activities Aide

Centers For Rehab Services
Canandaigua, NY
02.2015 - 02.2016
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Documented preferences and helped develop relevant activities.
  • Engaged residents through events, small groups, and personal attention.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Scheduled movies, entertainment, and other special events.
  • Provided transportation to appointments and events to keep residents connected to community and allow access to necessary services.
  • Assisted with physical therapy exercises to help residents regain strength and mobility.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Transported and escorted program participants to and from activities and on field trips.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Prepared reports for management regarding status and progress of recreational activities.

Student Office Assistant

Finger Lakes Community College
Canandaigua, NY
09.2012 - 05.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Restocked communal fridge, maintained break room and took out trash.
  • Delivered clerical support by handling range of routine and special requirements.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Collaborated with various departments to complete assigned tasks.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Monitored security to help maintain equipment, data and information safety.
  • Maintained and updated office records, both digital and physical.

Retail Food Service Full Time Cashier

Sodexo Food Service At Hobart And William Smith Co
Geneva, NY
10.2008 - 05.2011
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Lifted up to twenty-five pounds at once and used forklift to move heavier loads.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

House Cleaner

Team Maids
Canandaigua, NY
11.2007 - 08.2008
  • Dusted picture frames and wall hangings with cloth.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cafeteria Monitor

Canandaigua City School District
Canandaigua, NY
02.2005 - 10.2007
  • Cleaned tables, straightened chairs and swept floors between lunch periods.
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Monitored student behavior and implemented corrective actions.
  • Walked around cafeteria looking for spills and assisting students with opening food containers.
  • Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Arranged tables and chairs for special occasions and events.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted with bussing tables and cleaning up spills.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

After School Program Coordinator/Child Care Worker

Young Mens Christian Association (Ymca) Of Cdga.
Canandaigua, NY
09.2004 - 09.2006
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Developed healthy relationships with [Number] children to provide support and guidance in learning.
  • Communicated with parents regarding child's behavior, daily activities, and concerns.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Prepared and served nutritious and healthy meals and snacks.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Liaised with parents and guardians to discuss child progress.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Provided emotional support and guidance to children during difficult times.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Daycare Assistant Teacher

Jack And Jill Children's Center
Victor, NY
03.2004 - 06.2004
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Met with parents about daily activities, positive developments, and issues.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Incorporated music and play into developmentally appropriate activities.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Monitored and enforced adequate supply and material inventory.
  • Partnered with supervisor to implement ADA standards on playground and in common areas.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Planned and guided age-appropriate tasks like reading, crafts and either a free play outside or an organized game outside.
  • Read and told stories to promote and support overall language development.
  • Supervised free play and other activities to keep children safe.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.

Education

Associate of Arts - Human Services

Finger Lakes Community College, Canandaigua, NY
09.2011 - 2014.05
  • Relevant Coursework: Chemical Dependency & Recovery (Fifty-six credits completed, twelve more to complete the Applied Arts and Science for Chemical Dependency and thus, Certification Alcohol Substance Abuse Counselor.
  • 2.85 GPA
  • Elected Captain of Project Success ( A bridge program that was through the state for first attending, first generation, attending and returning to higher education.).
  • Research Project: English Honors Portfolio, Received a perfect grade of 4.00 for course work and the portfolio presentation.


Child Development Associates W/o The Credential - Child Development Associates With Diploma-credential

Finger Lakes Community College, Canandaigua, NY
09.2003 - 2004.06
  • 4.0 GPA

  • Research Project: Portfolio , All Required Course work completed for diploma and credential

Skills

First aid and safety

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Accomplishments

  • Supervised team of four plus, staff members.
  • Achieved cooperation between clientele through effectively helping with personal conflicts with other clients.
  • Documented and resolved physical altercation which led to resolution, and stopping of the altercating behavior.

Software

Practical Basic Office Skills

Professional communication Skills

Professional level insight of child development and a child's behavior

Intercommunication Skills in Public Speaking

Excellent knowledge on child and family development

Interests

Collaboration and Creativity with projects, or exercises, that are presented through play

A diversity of all kinds of music, crafts, motor skill development that includes both fine and impacting, like dancing to a favorite kind of music or song

Along with diversity of cultures, families, and communities, a group activity in which the participants will gain growth and knowledge at any age, especially children

Timeline

Direct Care Provider - Self
09.2022 - Current
Senior Counselor - Pathways Incorporated
04.2022 - 08.2022
Behavioral Health Technician - Finger Lakes Area Counseling And Recovery
03.2021 - 02.2022
Full Time Sales Associate - Macys Department Store
11.2018 - 07.2020
Sales Associate - Lord And Taylor, A Division Of May
11.2017 - 05.2018
Resident Assistant - Catholic Family Services
07.2016 - 02.2017
Activities Aide - Centers For Rehab Services
02.2015 - 02.2016
Student Office Assistant - Finger Lakes Community College
09.2012 - 05.2014
Finger Lakes Community College - Associate of Arts, Human Services
09.2011 - 2014.05
Retail Food Service Full Time Cashier - Sodexo Food Service At Hobart And William Smith Co
10.2008 - 05.2011
House Cleaner - Team Maids
11.2007 - 08.2008
Cafeteria Monitor - Canandaigua City School District
02.2005 - 10.2007
After School Program Coordinator/Child Care Worker - Young Mens Christian Association (Ymca) Of Cdga.
09.2004 - 09.2006
Daycare Assistant Teacher - Jack And Jill Children's Center
03.2004 - 06.2004
Finger Lakes Community College - Child Development Associates W/o The Credential, Child Development Associates With Diploma-credential
09.2003 - 2004.06

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Laurie SchmeerProfessional Direct Care Giver From Birth To Age Eighty-five.