LAURIE SCHMEER

Work History

Full Time Associate in Men’s Department

Macy’s Incorporation

Victor , NY

11.2018 - Current

Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
Connected with clients through consultative sales strategies to understand and address requirements.
Introduced clients to available online resources and services to increase convenience.
Delivered superior client services, fostering strong rapport, retention and satisfaction.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate record-keeping with proactive attention to client information updates.
Described and explained details about current options available to inform customers and guide purchasing decisions.

Office Assistant

Finger Lakes Community College

Canandaigua, NEW YORK

09.2012 - 05.2020

Processed payments and documented account changes for financial accuracy and transparency.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.

Part Time Retail Associate

Lord & Taylor

Victor , NEW YORK

11.2017 - 04.2018

Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Educated customers on promotions to enhance sales.
Handled approximately 2-3 daily credit and cash transactions for customers with accuracy and speed.
Maintained customer satisfaction while handling garmen product returns quickly and professionally.
Resolved customer complaints and maintained clean and tidy checkout area.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Requested official identification for pre-sale purchases and verified details, consistently meeting strict legal standards of underage sales.
Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Quickly and accurately counted drawers at start and end of each shift.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers with locating and choosing merchandise in any store department.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Processed POS transactions, including checks, cash and credit purchases or refunds.

Resident Assistant

Catholic Family Services

Rochester , NEW YORK

07.2016 - 03.2017

Liaised between community programs and residents and counseled 29 community and assisted living residents.
Supported personal needs of residents dealing with diverse conditions.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
Promoted positive relations between residents and staff.
Solved grievances and complaints by collaborating with residents.
Enforced policies and safety standards through building and room rounds.
Conducted tours, orientation and educational sessions for residents and families.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Monitored social media and online sources for industry trends.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved inter conflict problems, improved operations and provided exceptional client support.

Food Service Worker Cashier

Sodexo Corporation At Hobart & William Smith Colle

Geneva, NEW YORK

10.2008 - 05.2011

Maintained current knowledge of store promotions and highlighted sales to customers.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Prepared beverages and filled food orders for customers.
Assisted customers with locating and choosing merchandise in any store department.
Assisted customers by answering questions and fulfilling requests.
Used POS system to enter orders, process payments, and issue receipts.
Served needs of more than 100 customers in busy short order lunch environment.
Trained as cashier and customer support and provided back-up coverage to provide customers with optimal support.
Verified over $100.00 of cash and credit payments daily.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Helped customers locate appropriate store locations of packaged products, answered questions about products and provided solutions for various pricing issues.
Maintained customer satisfaction while handling all types product returns quickly and professionally.
Checked prices for customers and processed items sold by scanning barcodes.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Answered questions about store policies and concerns to support positive customer experiences.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Quickly and accurately counted drawers at start and end of each shift.

Cafeteria Monitor

Canandaigua City School District

Canandaigua, NEW YORK

02.2005 - 10.2007

Assisted customers with carry-out service.
Greeted customers and answered any questions.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Ensured exceptional guest experiences through attentive service.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.

School Age Child Care Coordinator

Greater Canandaigua YMCA

Canandaigua, NEW YORK

09.2004 - 08.2006

Worked wit internal and external customers to understand needs and provide specific service.
Led school students in activities that included, crafts, board games, homework and outside play ground activities and games.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Resolved internal problems, improved operations and provided exceptional client support.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Inside Sales Representative/Customer Service Representative

The Sutherland Group Inc.

Rochester , NEW YORK

07.1996 - 11.2002

Prospected [Number] potential customers per week through [Action] and maintained solid [Number]% conversion rate.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Established fair pricing structures and finalized contracts to complete purchase agreements with commercial customers.
Managed and recorded all leads from outbound telephone marketing.
Ranked 10 out of 13 sales reps in department in 1997.
Maintained up-to-date knowledge of all available products.
Maintained friendly and professional customer interactions at all times.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Answered customers' questions regarding products, prices and availability.
Developed and deepened customer relationships to drive revenue growth.
Completed 225 daily cold calls and achieved average customer conversion rate of 66%.
Used Microsoft Access CRM to maintain detailed contact logs and account records.
Answered average of 60-100 incoming customer calls daily, if I worked an inbound line.
Collected information on sales and service issues to provide effective resolutions.
Created and updated customer accounts with relevant information.
Utilized digital and telephone approaches to generate sales leads.
Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.

Summary

Overview

Work History

Full Time Associate in Men’s Department

Office Assistant

Part Time Retail Associate

Resident Assistant

Food Service Worker Cashier

Cafeteria Monitor

School Age Child Care Coordinator

Inside Sales Representative/Customer Service Representative

Education

Associate of Science - Human Services

Bachelor of Arts - Social Work

Skills

Timeline

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