Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Laurie Schneider

Cave Creek,USA

Summary

Self-driven, detail-oriented energetic Flight Attendant with 14+ years of diverse special assignment experience. Demonstrated skills in training, customer service, and facilitating. Consistently presents a high-profile professional demeanor, complimented by a positive can-do attitude. Proven problem-solving abilities and highly adaptable.

Overview

26
26
years of professional experience

Work History

Flight Attendant

American Airlines
05.2011 - Current
  • Deliver exceptional in-flight customer service, ensuring passenger comfort and safety.
  • Special Assignment Instructor/Evaluator, Inflight Training 2022 to present. Facilitated training to include Continuing Qualification, Initial Qualification, Line Classes.
  • Annual Chairman's award recipient, 2018.
  • Room Facilitator, "Elevate - One Connected Team" January 2018 - December 2018, Part of a core team of facilitators for a company-wide customer service initiative. Led the overall experience for 10-150 participants in the one day program. Maintained high energy level and engagement throughout sessions. Managed time in quick paced environment. Built cross- divisional relationships while maintaining the highest degree of professionalism
  • Volunteer Flight Attendant, Snowball Express, December 2017.
  • Flight Attendant Tablet Base Support, Phoenix, May/June 2016. Supported Flight Attendants, Duty Managers and Crew Service Coordinators, with all things tablet related.
  • Training Resource Specialist, Phoenix, October 2014 - January 2015. Assisted Flight Attendants in all aspects of the US/AA merger, as it related to achieving a single operating certificate
  • Flight Attendant Ambassador to the US/AA merger. Member of team deployed to DFW in order to form relationships with our new flying family, and served as a leader in disseminating crucial merger related information for Customer Day One
  • Member of the Flight Attendant Involvement Team, People Team, 2012 - 2014. Served as a bridge between Flight Attendants and Flight Service Leadership to enhance employee engagement and instill pride through meaningful recognition and effective communication programs.


Realtor

HomeSmart International
01.2014 - Current
  • Provide guidance and assist sellers and buyers in marketing and purchasing residential property for the right price under the best terms
  • Comply with all State and Federal laws, as well as Brokerage policies and procedures as they pertain to buying and selling real property
  • Member, National Association of Realtors, Member, Phoenix Association of Realtors, Member, Arizona Multiple Listing Service, Metrotex MLS, Metrotex Association of Realtors

Flight Attendant

Alaska Airlines
01.2000 - 10.2003
  • Golden Service Circle Award recipient, earned by recognition from elite flying members
  • Duties included enforcing FAA regulations, as well as company policies and procedures
  • Responsible for the comfort and safety of all passengers, and crew
  • Created a positive experience for all customers, to promote loyalty to Alaska Airlines
  • Sales included successful promotion of the Alaska Airlines Credit Card, as well as the mileage plan
  • Completed Diversity Training

Billing Manager

Washington Institute of Sports Medicine
09.2003 - 04.2011
  • Developed and implemented billing procedures to enhance accuracy and efficiency in collections.
  • Oversaw billing operations, ensuring compliance with healthcare regulations and organizational policies.
  • Communicated procedural enhancements to staff as needed
  • Provided financial reporting to management, and advised trending

Education

Bachelor's Degree - combined Psychology/Sociology Major, Communications Minor

Western Washington University
06.1997

Skills

  • MS Office Suite Advanced
  • 10-Key Advanced
  • Quickbooks Advanced
  • Strong negotiation skills
  • Tech-savvy mindset
  • Sales negotiation
  • Client relations
  • Contract negotiation

Interests

  • Documenting and sharing travel experiences
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Blogging
  • Enjoy participating in tennis, swimming, walking, for overall physical and mental well-being
  • Spending time with my husband, Mark and our kitty, Schroeder

Timeline

Realtor

HomeSmart International
01.2014 - Current

Flight Attendant

American Airlines
05.2011 - Current

Billing Manager

Washington Institute of Sports Medicine
09.2003 - 04.2011

Flight Attendant

Alaska Airlines
01.2000 - 10.2003

Bachelor's Degree - combined Psychology/Sociology Major, Communications Minor

Western Washington University

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