- Documenting and sharing travel experiences
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Blogging
- Enjoy participating in tennis, swimming, walking, for overall physical and mental well-being
- Spending time with my husband, Mark and our kitty, Schroeder
Laurie Schneider
Cave Creek,USA
Summary
Self-driven, detail-oriented energetic Flight Attendant with 14+ years of diverse special assignment experience. Demonstrated skills in training, customer service, and facilitating. Consistently presents a high-profile professional demeanor, complimented by a positive can-do attitude. Proven problem-solving abilities and highly adaptable.
Overview
26
26
years of professional experience
Work History
Flight Attendant
American Airlines
Phoenix, Arizona, Dallas, Texas
05.2011 - Current
- Deliver exceptional in-flight customer service, ensuring passenger comfort and safety.
- Special Assignment Instructor/Evaluator, Inflight Training 2022 to present. Facilitated training to include Continuing Qualification, Initial Qualification, Line Classes.
- Annual Chairman's award recipient, 2018.
- Room Facilitator, "Elevate - One Connected Team" January 2018 - December 2018, Part of a core team of facilitators for a company-wide customer service initiative. Led the overall experience for 10-150 participants in the one day program. Maintained high energy level and engagement throughout sessions. Managed time in quick paced environment. Built cross- divisional relationships while maintaining the highest degree of professionalism
- Volunteer Flight Attendant, Snowball Express, December 2017.
- Flight Attendant Tablet Base Support, Phoenix, May/June 2016. Supported Flight Attendants, Duty Managers and Crew Service Coordinators, with all things tablet related.
- Training Resource Specialist, Phoenix, October 2014 - January 2015. Assisted Flight Attendants in all aspects of the US/AA merger, as it related to achieving a single operating certificate
- Flight Attendant Ambassador to the US/AA merger. Member of team deployed to DFW in order to form relationships with our new flying family, and served as a leader in disseminating crucial merger related information for Customer Day One
- Member of the Flight Attendant Involvement Team, People Team, 2012 - 2014. Served as a bridge between Flight Attendants and Flight Service Leadership to enhance employee engagement and instill pride through meaningful recognition and effective communication programs.
Realtor
HomeSmart International
Scottsdale, Arizona, Fort Worth, Texas
01.2014 - Current
- Provide guidance and assist sellers and buyers in marketing and purchasing residential property for the right price under the best terms
- Comply with all State and Federal laws, as well as Brokerage policies and procedures as they pertain to buying and selling real property
- Member, National Association of Realtors, Member, Phoenix Association of Realtors, Member, Arizona Multiple Listing Service, Metrotex MLS, Metrotex Association of Realtors
Flight Attendant
Alaska Airlines
Seattle, Washington
01.2000 - 10.2003
- Golden Service Circle Award recipient, earned by recognition from elite flying members
- Duties included enforcing FAA regulations, as well as company policies and procedures
- Responsible for the comfort and safety of all passengers, and crew
- Created a positive experience for all customers, to promote loyalty to Alaska Airlines
- Sales included successful promotion of the Alaska Airlines Credit Card, as well as the mileage plan
- Completed Diversity Training
Billing Manager
Washington Institute of Sports Medicine
Kirkland, Washington
09.2003 - 04.2011
- Developed and implemented billing procedures to enhance accuracy and efficiency in collections.
- Oversaw billing operations, ensuring compliance with healthcare regulations and organizational policies.
- Communicated procedural enhancements to staff as needed
- Provided financial reporting to management, and advised trending
Education
Bachelor's Degree - combined Psychology/Sociology Major, Communications Minor
Western Washington University
06.1997
Skills
- MS Office Suite Advanced
- 10-Key Advanced
- Quickbooks Advanced
- Strong negotiation skills
- Tech-savvy mindset
- Sales negotiation
- Client relations
- Contract negotiation
Interests
Timeline
Realtor
HomeSmart International
01.2014 - Current
Flight Attendant
American Airlines
05.2011 - Current
Billing Manager
Washington Institute of Sports Medicine
09.2003 - 04.2011
Flight Attendant
Alaska Airlines
01.2000 - 10.2003
Bachelor's Degree - combined Psychology/Sociology Major, Communications Minor
Western Washington University