LAURIE SHAWALUK
Schwenksville,PA
Summary
20 years experience as a Financial Counselor, Administrative Assistant, Medical Software Trainer, and Billing Coordinator working within the healthcare and medical technology industries. Proven ability to manage complex financial administration, billing and training functions with a consistent track record of meeting or exceeding all defined performance objectives. Experienced in a broad array of financially related healthcare processes including FMLA and short-term disability and EMR billing processes. Adept at developing and implementing processes, protocols and Best Practice Methodologies that ensure consistent and on-time service delivery.
Overview
2026
2026
years of professional experience
Work History
Patient Financial Specialist
Recovery Centers of America
2023 - Current
- Analyzed patient accounts and resolved billing discrepancies to enhance financial accuracy.
- Improved patient satisfaction by streamlining the financial process and providing clear explanations of billing procedures.
- Educated patients on insurance benefits and payment options to improve financial understanding.
Recreation Associate
Simplex Wellness
2021 - Current
Financial Counselor
Malvern Institute
01.2012 - 01.2014
- Managed client financial information, consultation and support functions focusing on client insurance denial notifications, plan explanations and hardship assessment advisement.
- Addressed FMLA and short-term disability issues, initiated EMR billing processes and conducted insurance denial reviews with clients.
- Educated patients on insurance benefits and payment options to improve financial understanding.
- Handled patient inquiries promptly and professionally, resulting in high levels of satisfaction among those seeking assistance with financial matters.
- Provided compassionate support to patients experiencing financial hardship by developing customized payment solutions tailored to their individual circumstances.
- Assisted patients with payment plans, ensuring timely payments and reducing outstanding balances.
Billing Assistant
Progressions Companies
01.2011 - 01.2012
- Provided general administrative, payment processing and billing support working as part of a multi-disciplinary administrative team.
Software Trainer
Advanced Data Systems Corporation
01.2001 - 01.2011
- Lead Medics Elite and Medics Premier software implementation and client engagement processes for over 400 specialty clientele.
- Directed ongoing training, monitoring and issue resolution procedures in addition to coordinating remote linking and webinar session post-training.
Installation Specialist
Temple University Medical Practices
01.1999 - 01.2000
- Assisted the Project Leader and Assistant Director of Information Systems on client directed special project support at Temple University Medical Practices.
- Consulted medical practices on IDX software program utilization and provided user support during and after installation processes.
Patient Access/Billing Coordinator
Clinical Care Associates Doylestown Women’s Health
01.1997 - 01.1999
- Coordinated patient and surgery scheduling, pre-certification and billing activities for a five physician group practice.
- Updated staff on insurance plan changes, resolved patient billing questions and served as a liaison between the central billing office and practice.
Education
Bachelor of Science - Health Policy and Administration
Pennsylvania State University
University Park, PASkills
- Financial Advisement
- Billing Administration
- Client Relations
- Financial Charting
- Financial Reporting
- Insurance Reviews
- Collections
- Communications
Timeline
Financial Counselor
Malvern Institute
01.2012 - 01.2014
Billing Assistant
Progressions Companies
01.2011 - 01.2012
Software Trainer
Advanced Data Systems Corporation
01.2001 - 01.2011
Installation Specialist
Temple University Medical Practices
01.1999 - 01.2000
Patient Access/Billing Coordinator
Clinical Care Associates Doylestown Women’s Health
01.1997 - 01.1999
Patient Financial Specialist
Recovery Centers of America
2023 - Current
Recreation Associate
Simplex Wellness
2021 - Current
Bachelor of Science - Health Policy and Administration
Pennsylvania State University