Laurie Sheppard
Orange,TX
Summary
Exceptionally detailed, organized and highly accurate insurance professional with ten years' experience successfully managing accounts and multiple administrative duties. Committed to delivering steadfast and extensive support, while consistently facilitating well-run and streamlined office operations. Extensive experience dealing with people of diverse backgrounds via telephone, e-mail and mail correspondence as well as face-to-face meetings. Extremely adaptable and able to learn quickly.
Overview
20
20
years of professional experience
Work History
Pre-K Teacher
Brighter Beginnings Child Care
11.2022 - 05.2024
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Insurance Sales and Service Clerk
Wingate Insurance
03.2007 - 11.2016
- Performed multi-functional role, assisting and managing customer accounts
- Increased policy counts in life, home and auto insurance consistently
- Utilize strict attention to detail to review client's policies and resolve any errors
- Handle sensitive information with care and follow strict guidelines to ensure maximum client security.
Insurance Sales and Service Clerk
Weaver Insurance
08.2006 - 03.2007
- Joined Farmers Insurance Group with Mikal Weaver as a part time clerk
- Worked the entire book of business while learning the policies and Farmers computer system
- Increased book of business via cold calling, customer relations, and general service.
Insurance Sales and Service Clerk
State Farm, Carl Himel
08.2004 - 08.2006
- Joined a high producing office seamlessly while learning insurance
- Acted as a liaison between the company, adjusters, and clients during high stress period of Hurricane Rita claims
- Maintained all files and performed general office duties simultaneously.
Education
Nederland High School
Nederland, TXLamar State College- Orange
Orange, TXSkills
- Microsoft Office Word
- Excel
- Powerpoint
- Client Relations & Customer Service
- Problem Assessment & Resolution
- Strong Communication & Written Skills
- Documentation & Reporting
References
References upon Request
Timeline
Pre-K Teacher
Brighter Beginnings Child Care
11.2022 - 05.2024
Insurance Sales and Service Clerk
Wingate Insurance
03.2007 - 11.2016
Insurance Sales and Service Clerk
Weaver Insurance
08.2006 - 03.2007
Insurance Sales and Service Clerk
State Farm, Carl Himel
08.2004 - 08.2006
Nederland High School
Lamar State College- Orange
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