Laurie Simpson
Union,KY
Summary
Equipped with 18 years of retail management, strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Branch Manager
Burlington Health Care
05.2006 - 09.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Bachelor of Science - Accounting
Northern Kentucky University
Newport, KY12.2004
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Retail Operations
- Inventory Control
Timeline
Branch Manager
Burlington Health Care
05.2006 - 09.2024
Bachelor of Science - Accounting
Northern Kentucky University
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