Laurie Spiegeler
Waukee,IA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
17
17
years of professional experience
Work History
Front Office Manager/Executive Secretary
Kinman Glass
Urbandale, Iowa
10.2018 - Current
- Oversaw daily front office operations, optimizing workflow to enhance customer experience.
- Developed work orders and coordinated daily schedules and quotes to streamline operations.
- Addressed customer inquiries and resolved issues efficiently, fostering positive relationships.
- Front office management
- Customer service
- Scheduling software
Route Manager
Molly Maid
Johnston, Iowa
01.2010 - 01.2017
- Managed daily operations for multiple service routes in residential areas.
- Coordinated schedules for employees and ensured timely service delivery.
- Trained and mentored new team members on best practices and standards.
Education
Spirit Lake High
Spirit Lake, IACertificate -
Spencer College
Spencer, IASkills
- Front office operations
- Customer relationship management
- Office management
- Workflow optimization
- Scheduling coordination
Timeline
Front Office Manager/Executive Secretary
Kinman Glass
10.2018 - Current
Route Manager
Molly Maid
01.2010 - 01.2017
Spirit Lake High
Certificate -
Spencer College