Laurie Spooner

Successfully connecting doctors to doctors for consultations, while working in a high-paced environment. Keeping logging records of all calls, assisting TeleStroke and TeleNeurology patients, and patient transfers. Familiar with all clinic processes within our health system.

Also taking calls on the consumer line, and helping patients with finding a PCP, checking on their appointments, and connecting to the clinic for scheduling.

Processing referrals from outside organizations using transcription and scanning methods. Communication with the referring physician to get corrected orders. Efficient with the multiple applications that it takes to do this job.

I ran my own cleaning service for new construction and residential properties. Managed 10 employees, payroll, scheduling, hiring, bookkeeping for accounts payable and receivable, and purchasing supplies and equipment.

• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Developed a system for scheduling regular deep cleans within each area of responsibility.
• Maintained records of service requests from clients regarding specific cleaning requirements.
• Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.