Laurie Stansberry
Woodland Park,CO
Summary
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Adept at utilizing analytical skills and innovative solutions to drive success. Assisted in successful execution of various projects, showcasing . Demonstrated proficiency in communication and time management. Eager to contribute to team success and further develop professional skills. Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments.
Overview
27
27
years of professional experience
Work History
Intern- Charis Hybrid School
Charis Bible College
Woodland Park, CO
08.2025 - Current
- Trained and prepared volunteer Group Facilitators to effectively lead student discussion and interaction groups.
- Created standard practices and training material for the coordinator and future interns in the department.
- Navigated a changing environment of processes, staffing and situations while maintaining focus on goals and priorities.
- Created and implemented new processes that contributed to student success and manageability.
- Communicated with 70- 100 students in person and through email to encourage, answer questions, provide information.
Phone Minister
Andrew Wommack Ministries
Woodland Park, CO
05.2024 - 07.2025
- Provided exemplary customer service to callers placing product orders, making donations, and making other inquiries.
- Ministered, encouraged and prayed with up to 80 callers per shift.
- Maintained ministry set service standards.
- Assisted team lead with special projects
Customer Service Administrator
Bettner Vision
Colorado Springs, CO
05.2023 - 05.2024
- Scheduled appointments for two doctors and a specialist, including for emergency situations.
- Reviewed insurance coverage for patients and collected payments.
- Assisted customers with placing orders, referrals, scheduling, program questions.
Customer Relations Manager
SurvTek Land Surveying
03.2019 - 03.2023
- Instrumental in creating and updating client contracts including payment requirements. Initiated company credit card payment system.
- Project managed the recording of survey plats- reduced the time line & errors, improved customer service with communication throughout the project.
- Implemented key business systems that increased profitability and customer service, and decreased expenses- including project tracking system, credit card processing, digital phone system, fleet vehicle maintenance.
- Developed and executed marketing plan to expand a line of business including direct client contact, emails and sales presentations. Created new revenue streams.
- Represented the company as initial point of contact, answering questions, collecting information and payments.
- Designed and maintained office record keeping systems.
Entrepreneur
New Reality Enterprises, LLC
09.2010 - 12.2018
- Managed logistics for events: gathered information from participants using Google Doc, organized shuttles, coordinated with venue and outside services.
- Hosted classes for facilitators- registered and communicated with participants, secured venue, promoted/marketed the class, secured payments, ensured all necessary manuals and equipment were available.
- Communicated with participants- provided information, answered questions, acted as liaison between program leader and participants.
- Created post-event interviews with participants for improving and promoting future events.
- Developed and presented personal development classes, created marketing and sales systems.
Director- Yes! Financial Services
Yes Communities, LLC
12.2007 - 04.2010
- Designed and authored the Financial Service Division’s policies, processes and forms encompassing: loan origination, loan servicing and collection.
- Responsible for knowing and enforcing/ upholding loan origination and collection regulations and principles.
- Created yearly budget for Financial Services department. Prepared and presented department status reports.
- Developed and managed relationships with 5 contract/ partner companies, including coordinating daily interactions between vendors and 90+ staff members in 12 states.
- Part of collaborative software design team used by multiple offices and teams to communicate and manage critical business functions and record keeping.
- Hired, trained and effectively managed team which supported loan collections and asset management.
- Created and managed processes which kept loan delinquency consistently below targets.
Automated Underwriting Specialist/ Mortgage Loan Coordinator
CitiMortgage, Inc
04.2005 - 12.2007
- Increased loan approval percentage by 10% using product knowledge, cooperative relationships and tenacious problem solving.
- Supported account executives by providing their clients with excellent service, efficiency and communication, consequently doubling their sales volume within 6 months.
- Trained new staff in the function of Loan Coordinator, developed standard practices and tools producing a decrease in errors and increased productivity.
- Suggested streamlined workflow process, assigning each sales person to internal coordinator, resulting in efficient communication, enhanced customer service and satisfaction.
- Issued loan decisions through automated underwritten loans, adhered to program guidelines. Communicated with brokers to resolve issues and meet deadlines. Supported co-workers in learning general underwriting system, process and procedures.
Operations Manager of Community Sales
Chateau Communities, Inc
07.1999 - 01.2004
- Created systems to insure timely and hassle- free loan closings including delivery of necessary documents to the lender for approval, scheduling appraisals and closings, resulting in a 10% increase in profit and improved customer satisfaction.
- Enforced state & federal regulations and company policies in sales transactions and loan collections.
- Tested and launched Loan Express software- reducing the number of deficient loans by 15% and shortened the loan funding time to under 7 days.
- Prepared the department yearly budget, reported on monthly goals.
- Revised and streamlined sales process manuals to provide useful hands-on materials including updated forms, policies and procedures. Produced standardized practices, easily duplicated by new sales personnel, reducing sales errors and expediting the recording of sales & profit.
- Trained and managed staff of loan document preparers, auditors, data entry, and sales support personnel.
- Combined the loan preparation and sales support departments, established effective lines of communication & a team workplace, held joint meetings and cross trainings, resulting in reducing overhead expenses by 10%.
- Initiated and maintained corporate insurance licenses, allowing the sale of property/casualty insurance in 15 states resulting in additional revenue of over $5000/month.
- Coordinated with senior managers and sales personnel the implementation of in-house financing program, resulting in over 200 additional homes being sold, increasing rent revenue by over $4500/ month.
- Worked with asset manager in purchasing 500 repossessed homes in our communities, verifying the titles were acceptable, creating increased sales and profits.
Education
Bachelor of Arts - Hotel, Restaurant & Institutional Management
Michigan State University
Ministerial Associates - Practical Government
Charis Bible College
05-2026
Skills
- Leadership Project Management
- Complex Problem Solving Administration
- Organization Innovation
- Training Strategic Planning and Analysis
- Initiative Customer Service
Timeline
Intern- Charis Hybrid School
Charis Bible College
08.2025 - Current
Phone Minister
Andrew Wommack Ministries
05.2024 - 07.2025
Customer Service Administrator
Bettner Vision
05.2023 - 05.2024
Customer Relations Manager
SurvTek Land Surveying
03.2019 - 03.2023
Entrepreneur
New Reality Enterprises, LLC
09.2010 - 12.2018
Director- Yes! Financial Services
Yes Communities, LLC
12.2007 - 04.2010
Automated Underwriting Specialist/ Mortgage Loan Coordinator
CitiMortgage, Inc
04.2005 - 12.2007
Operations Manager of Community Sales
Chateau Communities, Inc
07.1999 - 01.2004
Bachelor of Arts - Hotel, Restaurant & Institutional Management
Michigan State University
Ministerial Associates - Practical Government
Charis Bible College
COMMUNITY
Radiant Church Woodland Park, Volunteer, Teller County GOP Precinct Co-Chair.