Summary
Overview
Work History
Education
Skills
References
Affiliations
Work Preference
Timeline
Volunteer
Laurie Peterson

Laurie Peterson

Surprise,AZ

Summary

Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Overview

14
14
years of professional experience

Work History

Vice President, Associate Engagement

OneAZ Credit Union
07.2020 - 04.2024
  • Entails assessing training needs, formulating effective policies, and implementing innovative learning programs to support employee growth and skillsets
  • Includes managing a $3.1 million budget, curriculum design, and staff development, with a strong emphasis on driving organizational change and fostering a culture of continuous learning
  • Drove initiatives to enhance leader, manager, and supervisor capabilities, fostering a culture of coaching, feedback, and performance excellence such as succession planning and creating development frameworks for customer-facing and support roles
  • Designed, developed, and facilitated enterprise-wide learning programs and content to address critical skill gaps and business needs such as business acumen, psychological safety, coaching and more
  • Evaluated emerging learning technologies and tools to enhance learning effectiveness, accessibility, and scalability across the organization through regular engagement surveys and needs assessments
  • Steered change management efforts related to learning and culture transformation, driving organizational change and fostering a culture of innovation and continuous improvement
  • Established and nurtured relationships with key stakeholders, including Advisory Board, Board of
  • Directors, executives, business partners, Subject Matter Experts, HR partners, and external vendors/partners, to drive alignment and support for learning and culture initiatives
  • Improved eNPS scores to an all-time high of 97%.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established performance goals for department and provided methods for reaching milestones.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Established performance goals for department and outlined processes for achievement.
  • Increased company growth through collaboration with sales and marketing departments.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.

Assistant Director

OneAZ Credit Union
06.2018 - 07.2020
  • Consisted of developing and overseeing critical components of employee education and engagement including regularly assessing and adjusting recognition across the organization, creating a cohesive internal communications strategy and leading change through an organizational conversion
  • Developed and promoted the organization's Employee Value Proposition (EVP), ensuring alignment with organizational values, employer brand, and employee needs
  • Championed initiatives to activate and reinforce organizational culture, including new employee orientations, recognition programs, and initiatives to strengthen employee engagement
  • Collaborated with HR and cross-functional teams to embed cultural initiatives into daily practices and processes, fostering a positive and inclusive work environment focused on valuing and recognizing all contributions
  • Monitored and measured the impact of culture and experience initiatives, using data analytics and feedback mechanisms to inform strategy and drive meaningful change
  • Founding member and co-chair of internal DE&I committee providing input and decision-making on critical
  • DEI training, engagement, and events to further enhance belonging within credit union
  • Designed, implemented and managed internal development programs such as succession planning, development plans, leadership development, competency frameworks and policies to support internal growth, offering opportunities for growth at all levels.

Organization Development and Education Manager

OneAZ Credit Union
01.2017 - 06.2018
  • Responsible for aligning organizational training programs with strategic goals including conducting needs analyses, designing innovative training materials, and implementing effective learning solutions to foster continuous development
  • Collaborated with regulatory/compliance teams to design and deliver tailored development programs aligned to unique employee and business needs, emphasizing organizational growth and security
  • Championed workforce development initiatives, including internal branding, career pathways, internal mobility programs, mentoring and educational partnerships
  • Implemented and delivered feedback on leadership 360-degree surveys and Manager Ready assessments
  • Evaluated emerging learning technologies and tools to enhance learning effectiveness, accessibility, and scalability across the organization
  • Collaborated on strategic direction and thought leadership in the areas of learning, culture, and employee experience, aligning with organizational goals and priorities
  • Managed budgets and resources effectively, ensuring optimal allocation of funds towards educational programs and activities.
  • Mentored new facilitators, providing guidance on best practices in classroom management and instructional techniques.
  • Conducted ongoing evaluations of curriculum materials to ensure alignment with organizational standards and business needs.
  • Established a positive learning environment through clear expectations, consistent routines, and effective communication with employees and leadership.

Education

Master’s Degree - Human Resource Management

Capella University

Bachelor’s Degree - Psychology

University of Phoenix

Talent Management Certified Professional, Institute of Organization Development -

2023

Organizational Development Certified Professional, Institute -

Organization Development
2022

Fearless Culture Certified Instructor, Fearless Culture -

2022

Myers-Briggs Type Indicator Certified Administrator, The Myers-Briggs Company -

2015

Certified Facilitator of DDI Content/Leadership 360 Feedback, DDI -

2014

Skills

  • Coaching and Mentoring
  • Risk Management
  • Data Analysis
  • Leadership Development
  • Training Program Design and Facilitation
  • Organizational Development
  • Needs Assessment
  • Talent management
  • Orientation and Onboarding
  • Performance monitoring
  • Instructional Design
  • Budget Administration

References

REFERENCES - Jackie McCormick Chief People and Culture Officer Email: Jackie.mccormick09@gmail.com Phone: (925) 785-3236

Barbara Gallagher Developmental Learning Supervisor, OneAZ Credit Union Email: barbara.gallagher85@gmail.com Phone: (602) 803-1071

Lisa Hagins Regional President, Southern Region, OneAZ Credit Union Email: lghagins@gmail.com Phone: (520) 975-6198

Affiliations

  • Society of Human Resource Management

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Timeline

Vice President, Associate Engagement

OneAZ Credit Union
07.2020 - 04.2024

Assistant Director

OneAZ Credit Union
06.2018 - 07.2020

Organization Development and Education Manager

OneAZ Credit Union
01.2017 - 06.2018

Master’s Degree - Human Resource Management

Capella University

Bachelor’s Degree - Psychology

University of Phoenix

Talent Management Certified Professional, Institute of Organization Development -

Organizational Development Certified Professional, Institute -

Organization Development

Fearless Culture Certified Instructor, Fearless Culture -

Myers-Briggs Type Indicator Certified Administrator, The Myers-Briggs Company -

Certified Facilitator of DDI Content/Leadership 360 Feedback, DDI -

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Laurie Peterson