Summary
Overview
Work History
Skills
Career Objective
References
Timeline
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Laurie Stroeher

Summary

Excellent skills in customer service, telephone etiquette and issue response. I work closely with the property manager, regional manager, vendors and residents. I have a thorough understanding of housing laws and resident management. I pride myself on being organized, dependable and successful at managing multiple priorities with a positive attitude. I'm always willing to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Assistant Property Manager

Seldin
08.2018 - Current
  • Schedule vendor dates for all unit turns.
  • Follow up on delinquent tenants and coordinate collection procedures.
  • Schedule repairmen and other support services.
  • Complete final move-out walk-throughs with tenants to identify any damages.
  • Keep accurate records of all resident and tenant correspondence.
  • Show apartments to potential tenants.
  • Verify income, complete credit checks and required paperwork for applicants.
  • Establish strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Comply with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Resolve conflicts between tenants regarding complaints.
  • Process final account statements including security deposit refunds.
  • Enter maintenance work order requests from residents.
  • Manage unit turnovers with an average of 150-175 per year.
  • Coordinate unit transfer requests for current residents.
  • Communicate with residents regarding lease renewal options.
  • Issue 7 day notices, 30 day notices and evictions.
  • Daily use of property management applications including RealPage, ResMan, Conservice, UltiPro, BlueMoon, Lease Term Solutions, Rently, HandiTrak, and Luxer.
  • Manage a yearly average of 98% occupancy.
  • Assign rentable items to residents including garages and storage units.
  • Compile contractor bids when needed.
  • Order all office supplies.

Restaurant District Manager

Subia, Inc
02.2003 - 07.2018
  • Responsible for overall operations of 10+ restaurants in Nebraska and Iowa which included an average of 100 employees total.
  • Established effective inventory management strategies and loss prevention initiatives to keep food costs below 25%.
  • Conducted monthly performance reviews for each location and yearly manager reviews.
  • Established and maintained operational standards to make sure all locations were in compliance with corporate regulations and the health department.
  • Resolved employee and customer complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies.
  • Revitalized teams to meet changing business needs and boost team member performance.
  • Conceived promotional plans to consistently achieve revenue targets.
  • Developed and promoted talented employees to establish leadership teams.

Skills

  • Staff Management
  • Property Management
  • Payment Collection
  • Budgeting
  • Insurance Claims
  • Customer Service
  • Policy Enforcement
  • Records Management
  • Tenant Issue Resolution
  • Housing Regulations
  • Telephone and Email Etiquette
  • Tenant and Vendor Relations
  • Inspections
  • Leasing and Sales
  • Record Keeping
  • Training and Mentoring

Career Objective

Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

References

Kim Mcintosh, Community Business Manager 402-871-5193

Chrissie McDaniel, Talent Acquisition Manager 402-968-0767

Laura Myers, Regional Portfolio Manager 402-679-0399

Timeline

Assistant Property Manager

Seldin
08.2018 - Current

Restaurant District Manager

Subia, Inc
02.2003 - 07.2018

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Laurie Stroeher