LAURIE SWETT
Long Beach,CA
Summary
Seasoned hospitality and aesthetics professional with over 30 years of experience in customer service and guest relations. Expertise in crisis management and effective communication in high-pressure marine environments, including managing safety during onboard emergencies. Committed to ensuring safety and delivering superior hospitality.
Overview
19
19
years of professional experience
Work History
Medical Aesthetician
Wildrose Aesthetics
Newport Beach, CA
06.2021 - Current
- Administer advanced facial treatments, including microneedling, oxygen facials, and chemical peels, to enhance skin health and client satisfaction.
- Demonstrate specialized expertise in various skincare treatments: Microneedling, HydraFacials, Chemical Peels, Oxygen Treatments, Client Education, Retail Sales & Upselling, Professional Grooming & Presentation
- Educate 80+ clients monthly on skincare routines, driving high retail sales.
- Cultivate personalized care to foster long-term patient relationships, resulting in increased client loyalty.
- Deliver exceptional hospitality services, enhancing guest experiences through luxury guest relations, conflict resolution, and client retention strategies.
Esthetician
CloudMover Day Spa
Huntington Beach, California
01.2019 - 12.2022
- Delivered age-defying and corrective facials, specializing in hormonal acne and peels to enhance skin health.
- Built client loyalty through tailored treatments and effective post-care guidance, fostering long-term relationships.
- Informed customers about product benefits to encourage retail purchases. and product recommendations as part of each visit.
Esthetician / Nail Technician
Hilton Waterfront Resort - Drift Spa
Huntington Beach, California
08.2018 - 08.2020
- Provided luxury spa services, enhancing client satisfaction through facials, manicures, and effective retail product sales.
- Curated personalized guest experiences and tailored product recommendations to elevate luxury care standards.
- Onboarded and trained new staff on customer service excellence and safety protocols, fostering a knowledgeable team.
Hospitality Crew Member
Hornblower Cruises & Events
Newport Beach, CA
01.2008 - 06.2010
- Delivered exceptional guest service on luxury cruises, ensuring comfort and safety for all passengers.
- Maintained composure during onboard vessel fire, guiding guests and crew in executing safety protocols.
- Collaborated with team to coordinate operations and manage crisis effectively.
Education
Licensed Esthetician & Nail Technician - CPR Certified, Microneedling, HydraFacials, Chemical Peels, Oxygen Treatments, Waxing, Makeup, Nail Care
Lorraine's Academy
St. Petersburg, FLSkills
- Emergency protocols
- Safety Compliance
- High-Stress Adaptability
- Training & Mentoring
- Customer relationship management
- Client satisfaction strategies
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Situational Awareness
- Advanced skincare techniques
- Chemical peel expertise
- Acne treatment expertise
- Microdermabrasion proficiency
- Dermaplaning techniques
- Skin rejuvenation methods
- Facial treatments
- Client consultation
- Post-operative care
- Sanitation practices
- Medical spa operations
Timeline
Medical Aesthetician
Wildrose Aesthetics
06.2021 - Current
Esthetician
CloudMover Day Spa
01.2019 - 12.2022
Esthetician / Nail Technician
Hilton Waterfront Resort - Drift Spa
08.2018 - 08.2020
Hospitality Crew Member
Hornblower Cruises & Events
01.2008 - 06.2010
Licensed Esthetician & Nail Technician - CPR Certified, Microneedling, HydraFacials, Chemical Peels, Oxygen Treatments, Waxing, Makeup, Nail Care
Lorraine's Academy